By using Hotjar's integration with Zapier, it's possible to create a new Jira issue when a Hotjar recording is captured. You can refine this workflow so that new Jira issues are only created based on a recording's metadata, such as a specific User Attribute. This article steps through creating a new Jira issue from a Hotjar Recording using Zapier.
You'll need an existing Zapier account and Jira setup to follow along with these steps
The steps below guide you through connecting Hotjar to Jira using Zapier. You'll need a Zapier account and an existing Jira setup to follow along.
Visit your My Zaps page in Zapier.
Click the Create Zap button.
For the Trigger, select Hotjar.
Select New Recording as the Event.
Choose which Hotjar account you'd like to use in this Zap.
You may need to connect a new account to Zapier. For help with this, see Zapier's documentation on Connect your app accounts to Zapier.
Click the + button, adding Filter as the next Action.
In the Filter setup & testing section, add any filtering conditions for when to create a Jira issue.
For example, if you wanted to create a Jira issue when a specific User Attribute is true, you would:
- Select the User Attribute in the Choose field dropdown.
- Select (text) Exactly matches in the Choose condition dropdown.
- Enter the text true in the Enter text or insert data field.
Click the + button, adding Jira Software Cloud as the next Action.
Select Create Issue in the Event dropdown and click Continue.
Select your Jira account, the target Project for creating issues, and the issue type.
Complete the remaining Jira fields used for every Jira issue created from a recording.
Test the action and click Publish to activate the Zap.
With the Zap activated, any Hotjar recordings that match the filter conditions will create a Jira issue. For further help using Zapier and setting up Zaps, you can also visit the Zapier Help Center.