Hotjar plans for European customers will be billed in Euros. Customers outside of this region will be billed in U.S. dollars.
If you've been unable to make a payment using one of the accepted payment methods listed below, check out our article on Why hasn't my payment method gone through?
Updates to our billing system mean that changing to yearly billing may not yet be available in-app
In February and March 2023, our team is updating our internal billing system. As a result, it may not be possible for you to change from a monthly to a yearly billing cycle in-app. Yearly payments may also need to be made by bank transfer instead of credit card or PayPal. When the billing system update is complete, we'll change this article. In the meantime, contact Support if you'd like to change to a yearly billing cycle.
| Payment Method |
Ask/Observe |
Scale Plans and accounts paying $/€ 389+ per month |
|
Credit Card
|
✅
|
✅
|
|
PayPal |
✅ |
✅ |
|
Invoice |
✅ (for yearly payment only) |
|
| Wire-transfer |
✅ (for yearly payment only) |
Paying with your PayPal Balance
If you'd like to pay with your PayPal Balance, you also need to choose another payment method (card or bank account) as a backup. PayPal will check if you have funds in your balance and will only bill the backup payment method if there isn't enough to cover your subscription amount.