From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
Hotjar plans for European customers will be billed in Euros. Customers outside of this region will be billed in U.S. dollars.
If you've been unable to make a payment using one of the accepted payment methods listed below, check out our article on Why hasn't my payment method gone through?
| Payment Method |
Ask/Observe |
Scale Plans and accounts paying $/€ 389+ per month |
|
Credit Card
|
✅
|
✅
|
|
PayPal |
✅ |
✅ |
|
Invoice |
✅ (for yearly payment only) |
|
| Wire-transfer |
✅ (for yearly payment only) |
Paying with your PayPal Balance
If you'd like to pay with your PayPal Balance, you also need to choose another payment method (card or bank account) as a backup. PayPal will check if you have funds in your balance and will only bill the backup payment method if there isn't enough to cover your subscription amount.