The Account Owner can Downgrade or Upgrade your Hotjar plans at any time from the Plans & Billing page by using the Data Collection Rate drop-downs.
The number of daily pageviews chosen will determine how much traffic Hotjar will track. If the traffic on your site is greater than the data collection rate you choose, Hotjar will automatically use a sample of your visitors to generate results.
Downgrading and Upgrading FAQs
- Can I use Hotjar for free?
- Upgrading your Sites In-between Billing Cycles
- Downgrading your Sites In-between Billing Cycles
- How is Pro-rata calculated?
Can I use Hotjar for free?
Upgrading your Sites In-between Billing Cycles
When upgrading your sites or adding an additional site on a paid plan in the middle of a billing cycle, Hotjar will use pro-rata billing.
Continue reading if you joined Hotjar after September 2017
Pro-Rata and updates for upgrading and downgrading your account in between billing cycles only apply to our users on our V2 billing version.
Your account will not be charged the full amount of the plan that you upgraded or added. Instead, you will be charged from the day you made the changes through the end of your current billing cycle. The full price of the plan selected will be charged in the following billing cycle.
Downgrading your Sites In-between Billing Cycles
When downgrading your site in the middle of a billing cycle, it will remain on the plan originally selected until the end of the current billing cycle. Once the new billing cycle begins, you will no longer be charged for the older plan. This includes our monthly and annual billing plans.
How is Pro-Rata is calculated?
Hotjar divides the total price of your plan by the days in the month to get your “daily price”. We will then multiply this by the number of days left in the month. This does not apply with less than 24 hours remaining in a billing cycle.
Example going from Basic to Business (Assuming you made the change with 15 days left in the billing cycle):
Business plan at $89 / 30 (days in the month) x 15 (days left in billing cycle) = Pro-Rata Rate Billed [$44.50]
When upgrading a plan, Hotjar will use the same calculation as above, however, we will subtract the price difference that you have already paid for your current plan.
Example going from Plus to Business:
(Business plan at $89 / 30 days x 15) [$44.50] - (Plus plan at $29 / 30 days x 15) [$14.50] = Pro-Rata Rate Billed [$30]