Access to your Plans & Billing Page
Only Account Owners can access the Plans & Billing page and can alter plans.
You can Downgrade or Upgrade your Hotjar plans at any time from the Plans & Billing page by using the Data Collection Rate drop-downs.
The number of daily pageviews chosen will determine how much traffic Hotjar will track. If the traffic on your site is greater to the data collection rate you choose, Hotjar will automatically use a sample of your visitors to generate results.
Would you rather use Hotjar for free?
The BASIC, free for life plan, collects up to 2,000 daily pageviews. If you have a paid subscription and wish to be on a free plan, you can downgrade your plans to Basic.