Our HubSpot integration allows HubSpot CRM users to automatically have Hotjar Poll responses appear in their contact timeline. In order to use this integration, you will need:
- An active HubSpot CRM and Hotjar account.
- The HubSpot Tracking Code and Hotjar Tracking Code need to be installed on the site.
Activating the HubSpot integration
Go to the Hotjar integrations page.
Select the site where you want to activate the integration in the drop-down menu.
Click the Hubspot option and Connect With HubSpot button.
Login to Hubspot (if needed) and click the Grant Access button.
This will allow Hotjar to post events to HubSpot as they occur. You will now be returned to the Hotjar interface. At this point, your Hubspot integration should show as active.
Verifying that the Integration Works
To verify that the integration is working properly, we suggest following the steps to create a new Poll and submit a Poll response yourself.
The following steps will only work if your user is already in your contacts list
If they aren't, you can add a HubSpot form to your site and fill in the details to automatically add yourself to your HubSpot contacts list.
Create a Poll in Hotjar.
Visit the page where the Poll is set to display and respond to the Poll.
Find the contact in HubSpot and view their timeline.
Click the Filter timeline button and check Hotjar in the list that appears.
The Poll response should now appear in the Hubspot timeline.
Please keep in mind the following limitations the Contact must exist in Hubspot before the Poll response is sent if we are to attach the Poll response to the Contact
The Contact must have been tracked by Hubspot at the same domain where the Hotjar Poll is loaded. This means that if a Contact is added to Hubspot manually or via a Hubspot form on another domain, the Hotjar Poll response will not be attached to the Contact.
If the Contact answers a Poll response from different a different device, browser or cleared their cookies, we may not be able to link the same Contact with their Poll response.