Account Owner & Admin permission are required to make some of these changes
Only the Account Owner is able to add/delete Organizations. Team members with Admin permission are able to add Sites.
Common methods to add Sites and Organizations to your Hotjar account.
- How to add an Organization
- How to add a Site to an Organization
- How to add a Client's Site to your Account
- How to add Organizations and Sites to your own Account when you're a team member of an existing Organization
Want to listen to the guide instead?
Press play for an audio version of this guide. Click here to open up your Settings dashboard to follow along as you add Organizations and Sites.
How to add an Organization
An Organization represents a legal entity that owns one or more Sites. If you want to add a Site that is owned by a client, you are required to set this up as a separate Organization.
Go to Sites and Organizations.
Click New Organization.
Name the Organization.
Once you have named your Organization, make sure to click "Add Organization" to save the changes made.
How to add a Site to an Organization
You can add an unlimited number of Sites to your account as long as they are owned by you or your Organization. Each Site will have its own Hotjar plan which will be charged on a per site basis. Check out our Plans and Pricing page to learn more!
Go to Sites and Organizations.
Click on Add new site.
Enter the Site's details.
Once you entered the Site's details, make sure to click "Add Site" to save the changes made.
Every Site added in Hotjar comes with its own unique Tracking Code.
To track Sites separately in Hotjar, you need to make sure to install the correct Tracking Code provided for each Site. If you wish to record users navigating across multiple sub-domains, you need to install the same Tracking Code on all these sub-domains. You can read more information here about How to Track Multiple Subdomains.
How to add a client's Site to your Account
If you are an agency, consultant or do not own the Site, but wish to add it to your Account, you can add a New Client Organization.
Go to Sites and Organizations.
Click on Add new site.
Enter the Site details.
At this point, you will need to make sure to select "New Client Organization" as the Site Owner.
Decide who will be paying for this account.
The client can pay and manage the account or you can pay and manage the account yourself. Agency discounts are only able to be applied to Accounts that are paid for by the agency, not the client.
Still have questions about using Hotjar for clients? Check out our article on how to use Hotjar for your clients here.
How to add Organizations and Sites to your own Account when you're a team member of an existing Organization
If you're a listed team member on an Organization and you'd like to add sites and Organizations to your own Account, reach out to Support and we can update your profile. You'll then be able to manage Plans & Billing for any sites and plans you add, and still have permissions to the Organizations you've been invited to.