This guide shows you how to install Hotjar on Magento 2.3.1 or newer.
Hotjar has chosen not to support older versions due to incompatibilities with JavaScript libraries used with Magento 1. This incompatibility also affects Magento Enterprise Edition 1.14 and lower. Magento 1 will reach its end of life in June 2020.
Hotjar only supports Magento 2.3.1 or newer
A known bug in versions of Magento older than 2.3.1 will cause your site checkout to break when using Hotjar. You will need to upgrade to Magento 2.3.1 or newer to install Hotjar.
Go to your Hotjar dashboard, and copy the Hotjar Tracking Code.
From the Admin menu, select Content, then Configuration.
Click Edit in the Action column for the site you want to add Hotjar to.
Click to expand the HTML Head section.
Paste the Hotjar Tracking Code in the Scripts and Style Sheets box.
Click Save Configuration.
Verify the installation from your Hotjar Dashboard.
Keep Tracking Code in mind when making design changes
If after you install the Tracking Code, your website undergoes a major design change check to ensure your Tracking Code is still installed.
Once your Tracking Code is installed
You can start using any of Hotjar's 7 features: Heatmaps, Recordings, Forms, Funnels, Polls, Surveys, and Incoming Feedback. Have a look at the guides below to get started.
- Creating Your First Heatmap Report
- How to Start Recordings
- Creating Your First Form Report
- Creating Your First Funnel Report
- Creating Your First Poll
- Creating Your First Survey
- Starting to use Incoming Feedback
Next Steps
- Add team members to your Organization.
- Add Sites to your Organization.
- Understand the difference between Accounts, Organizations, and Sites.
- Use Hotjar for your clients.