To verify that the Hotjar tracking code is installed correctly you can check whether or not Hotjar requests are active on your site. These requests are initiated once the Hotjar Tracking Code is correctly installed and are necessary for Hotjar to work.
How to check in Google Chrome
Click your options icon at the top right.
Hover over More Tools and select Developer Tools.
Select the Network tab.
Type 'hotjar' in the Filter field to ensure that only Hotjar's requests are shown.
Visit your website's URL or refresh the page if you are already there.
How to check in Firefox
Click Tools in your browser menu then hover 'Web Developer' and select 'Network'
Reload or browse to your website
Type 'hotjar' in the search field at the bottom of the developer window
How to check in Safari
Select Develop then select Open Web Inspector.
Select the Network tab and reload or browse to your website.
Ensure that All Resources is selected.
Type 'hotjar' in the search field at the bottom of the developer window.
Once the page is loaded you should see requests that appear similar to below. You will see your unique Site ID among the requests instead of the example shown below:
This is what shows in the Chrome Network tab when the Tracking Code is properly installed.
Understanding the Requests
We have an explanation of what each request does in our article Hotjar Requests.
Warning
If you notice these requests are not occurring it's likely the tracking code was not installed correctly.