To verify that the Hotjar tracking code is installed correctly you can check whether or not Hotjar requests are visible on your site. These requests are initiated once the Hotjar Tracking Code is correctly installed and are necessary for Hotjar to work.
Checking if Hotjar is Active by Browser
If there are no requests, there is no code
If you notice these requests are not occurring it's likely the tracking code was not installed correctly.
How to check in Google Chrome
Click your options icon at the top right.
Hover over More Tools and select Developer Tools.
Select the Network tab.
Type 'hotjar' in the Filter field to ensure that only Hotjar's requests are shown.
Visit your website's URL or refresh the page if you are already there.
Once the page is loaded you should see requests that appear similar to below. You will see your unique Site ID among the requests instead of the example shown below:
How to check in Firefox
Click Tools in your browser menu then hover 'Web Developer' and select 'Network'
Reload or browse to your website
Type 'hotjar' in the search field at the bottom of the developer window
Visit your website's URL or refresh the page if you are already there.
How to check in Safari
Select Develop then select Open Web Inspector.
Select the Network tab and reload or browse to your website.
Ensure that All Resources is selected.
Type 'hotjar' in the search field at the bottom of the developer window.
Visit your website's URL or refresh the page if you are already there.