Only the Account Owner can access billing information and invoices via dashboard
To see who the Account Owner is, visit the User page while logged into your Hotjar dashboard.
Finding your invoices
You can find your invoices at https://insights.hotjar.com/settings/invoices
If multiple people need to receive a billing notification when the account is charged, you can add their email address on the right-hand side of the page.
In the box Billing Notifications, click the Update Email Addresses button to add an additional email address.
This does not grant the user access to view the invoices via the dashboard, but will send the invoices directly to the emails listed.
Downloading your Invoices
Select View Invoice.
A new window will open where you can download the PDF directly to your computer.
Download the invoice PDF.
Some users experience issues downloading invoices when running certain browser extensions that block advertisements, commonly Adblock or Ghostery. Adding Hotjar.com to your extension's whitelist or access invoices in an Incognito window should resolve the issue.