Only the Account Owner can access billing information and invoices via the dashboard
To see who the Account Owner is, visit the User page while logged into your Hotjar dashboard.
Finding your Invoices
You can find your invoices at https://insights.hotjar.com/settings/invoices
If multiple people need to receive a billing notification when the account is charged, you can add their email address on the right-hand side of the page.
In the box Billing Notifications, click the Update Email Addresses button to add an additional email address.
This will not grant access to view Invoices in the dashboard
However, this will send a download link for each new invoice directly to the emails listed in the Billing Notifications box.
Downloading your Invoices
Select View Invoice.
A new window will open where you can download the PDF directly to your computer.
Download the invoice PDF.
Some users experience issues downloading invoices when running certain browser extensions
Extensions that block advertisements, commonly Adblock or Ghostery are the main offenders. Adding Hotjar.com to your extension's whitelist or accessing invoices from an Incognito window should resolve the issue.