European Union (EU) regulations require us to charge VAT to customers who do not provide us with a valid VAT number when paying for a Hotjar subscription. The applicable VAT rate is specific to the country where the customer is based. If a valid VAT number is provided, Hotjar will not charge any VAT except for Malta, where Hotjar is incorporated. Maltese customers will still be charged VAT. Any VAT collected by Hotjar is paid to the EU commission with our tax return every quarter.
If you have a VAT number, please make sure you add it to your Organization Details in the Plans & Billing section. Future invoices will not include the VAT charge.
If you provide your VAT number after you have already subscribed to a Hotjar plan, we are only able to update any past invoices and reimburse you the VAT cost for invoices which we have not yet filed for taxation which happens every quarter (at the end of March, June, September, and December). Legally we cannot change any invoices already filed. Please contact us if you have any queries or feel you have been charged the VAT in error.
Hotjar can only accept intra-Community VAT numbers which are successfully validated by VIES. VIES is a database provided by the EU to validate intra-community VAT numbers. You can check this database here:http://ec.europa.eu/taxation_customs/vies/vatRequest.html
If the VAT number you enter does not validate, it is likely the VAT number you have is not an intra-community one. Please contact the European Commission if you believe this is incorrect.