Once you sign-up for Hotjar, you will create a Hotjar account and will automatically become the Account Owner. You will also enter details for your Organization. Every Hotjar account is made up of at least one Organization – but can include an unlimited number of Organizations.
If you were invited to Hotjar as a team member under another Account's Organization ...
You will not have a conventional 'account' within Hotjar, as described above. Please contact support if you believe this is the case, so we can update your access type and allow you to create your own Organizations.
An Organization represents a legal entity that owns one or more Sites.
Adding team members gives them access to the whole Organization and access to all the Sites it holds. Team members cannot be added on a per Site basis.
Only the Account Owner is able to add/delete Organizations on the Account
The option to do so will not show on the Overview page unless logged in as the Account Owner.
Each Organization can have an unlimited amount of Sites as long as they are all owned by that Organization. You will be given a unique Hotjar Tracking Code for each Site added.
Only an account Admin or the Account Owner is able to add/delete Sites
The option to do so will not show on the Overview page unless logged in as the account owner or an account Admin.
Sites can be further organized by utilizing Workspaces, which are similar to folders that allow teams to filter information based on what's most important to them. More information can be found in our How To Use Workspaces article.
You must have at least Read & Write permissions to create a workspace
The Account Owner can update user permissions from the team page of their account.