Once you sign-up for Hotjar, you will create a Hotjar account and will automatically become the Account Owner. You will also enter details for your Organization. Every Hotjar account is made up of at least one Organization – but can include an unlimited number of Organizations.
If you were invited to Hotjar as a user under another Account's Organization ...
You will not have a conventional 'account' within Hotjar, as described above. Please contact support if you believe this is the case, so we can update your user type.
An Organization represents a legal entity that owns one or more Sites. If you want to add a Site that is owned by a client, you are required to set this up as a separate Organization. This requirement allows Hotjar to sustainably offer 'unlimited Sites' to our users.
All users who have access to an Organization will have access to all the Sites is holds.
Only the Account Owner is able to add/delete Organizations on the Account
The option to do so will not show on the dashboard unless logged in as the Account Owner.
Each Organization can have an unlimited amount of Sites as long as they are all owned by that Organization. It is important to keep in mind that each Site will need to be on its own plan. You will be given a unique Hotjar Tracking Code for each Site added.
Only an account Admin or the Account Owner is able to add/delete Sites
The option to do so will not show on the dashboard unless logged in as the account owner or an account Admin.