Only the Account Owner and team members with admin permissions can access invite team members to an account.
To see team member permissions visit the Team page while logged into Hotjar.
Team Members are added on an Organization basis. When inviting people, you can choose between Read Only, Read & Write, and Admin access.
Our team member permissions article can help determine what access level is best for the team member being added.
Click on Add team members.
Choose the organization and start inviting people.
Once the invite is sent, the new team member will not show up on your Organization's team member list until they accept the invitation email.
If your Organization has SAML SSO enabled, invitations may look different
For more information on managing team member invites for a SAML SSO enabled Organization, check out our guide on Single Sign-On (SAML SSO).
What if my team member doesn't receive the invite?
If your team member does not receive the invite to their inbox, have them check the following:
- Be sure the recipient has checked any spam or bulk mail folders to ensure that the invite wasn't misrouted to a different folder.
- If the recipient's email address is a company account (such as firstname.lastname@example.org), have their company's IT team allow any email messages coming from @hotjar.com.
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