You must have Admin or Account Owner permissions to perform these steps.
Team members are added on an Organization basis. When inviting people, you can choose between Read Only, Read & Write, and Admin access. If instead you're looking to remove access for a team member, see our How to Revoke Team Member Access to an Organization article.
Our team member permissions article can help determine what access level is best for the team member being added. There is no additional cost involved for adding team members or changing their permission levels.
Click on Invite members.
Click the Organization dropdown to select the Organization where members will be invited.
Enter an email address and access level for each member, then click Send Invites.
Once the invite is sent, the new team member will not show up on your Organization's team member list until they accept the invitation email.
If your Organization has SAML SSO enabled, invitations may look different
For more information on managing team member invites for a SAML SSO enabled Organization, check out our guide on Single Sign-On (SAML SSO).
What if my team member doesn't receive the invite?
If your team member does not receive the invite to their inbox, have them check the following:
- Be sure the recipient has checked any spam or bulk mail folders to ensure that the invite wasn't misrouted to a different folder.
- If the recipient's email address is a company account (such as email@example.com), have their company's IT team allow any email messages coming from @hotjar.com.