You must have Admin or Account Owner permissions to perform these steps.
Team members are added on an Organization basis. When inviting people, you can choose between Read Only, Read & Write, and Admin access.
Our team member permissions article can help determine what access level is best for the team member being added. There is no additional cost involved for adding team members or changing their permission levels.
How to add team members to an Organization
Click on your Profile Icon, then Invite Members.
Click the Organization dropdown to select the Organization where members will be invited.
Enter an email address and access level for each member, then click Send Invites.
Once the invite is sent, the new team member will not show up on your Organization's team member list until they accept the invitation email.
If your Organization has SAML SSO enabled, invitations may look different
For more information on managing team member invites for a SAML SSO enabled Organization, check out our guide on Single Sign-On (SAML SSO).
What if my team member doesn't receive the invite?
If your team member does not receive the invite to their inbox, have them check the following:
- Be sure the recipient has checked any spam or bulk mail folders to ensure that the invite wasn't misrouted to a different folder.
- If the recipient's email address is a company account (such as name@company.com), have their company's IT team allow any email messages coming from @hotjar.com.
How to remove team members from an Organization
Admin or Account Owner permission is required
Only the Account Owner or another Admin user can revoke a Team Members' access to an Organization. Currently, Team Members cannot revoke their own access to an Organization. You'll need to ask another Admin user on the Organization to revoke your access. If you're no longer in contact with users in that Organization, you can also reach out to our Support team to help revoke your access.
For help with revoking the access of an Account Owner, see our How to Change Account Owner article. This will guide you through first changing the Account Owner, which will then enable you to revoke the previous Account Owner's access.
Admin users or the Account Owner can remove a Team Member's access to an Organization and all of its Sites by following these steps:
Visit your Team page.
Find the relevant Team Member, then click on the X in line with their name to revoke their access.
If you don't see an X next to the Team Member's name, you may not have Admin permissions and will need to ask another Admin user on the Organization to carry out these steps. You'll find a list of other Admin users on the Organization when viewing your Team page.
