Deleting data is permanent
As soon as the Delete button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the users that were associated to the account.
For more information, check out our Data Retention Policy.
Deleting a Site
To delete a Site, you must be an Admin
No other user's will have permission to delete Sites.
Go to Settings and select Sites & Organizations.
Select the trash can icon next to the Site you wish to delete.
Confirm the deletion by selecting Yes, Delete.
Deleting an Organization
To delete an Orginazation, you must be the Account Owner
No other user's will have permission to delete Organizations.
Go to Settings and select Sites & Organizations.
On the right-hand side of the Organization's name, click the drop-down arrow.
Click on Delete Organization.
Confirm the deletion by selecting Yes, Delete.