Deleting data is permanent
As soon as the Delete button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the team members that were associated with the account.
For more information, check out our Data Retention Policy.
Deleting a site
You are not an Admin. Only Admin will be able to follow the steps below. Find out who your current Admins are and request them to make these changes.
To delete a Site, you must be an Admin
No other team members will have permission to delete Sites.
Go to Settings and select Sites & Organizations.
Select the trash can icon next to the Site you wish to delete.
Confirm the deletion by selecting Yes, Delete.
Deleting an organization
You are not the Account Owner. Only the Account Owner will be able to follow the steps below. Find out who your current Account Owner is and request them to make these changes.
To delete an Organization, you must be the Account Owner
No other team members will have permission to delete Organizations.
Go to Settings and select Sites & Organizations.
On the right-hand side of the Organization's name, click the drop-down arrow.
Click on Delete Organization.
Confirm the deletion by selecting Yes, Delete.