Collecting and storing of visitor session data
To help you understand how visitors are interacting with your website, Hotjar records visitors sessions. When you are actively recording visitors, the Hotjar script initiates a websocket connection which sends the following information to the Hotjar servers:
- HTML changes that happen while your visitor uses your pages
- Mouse movements
- Mouse clicks
- Scroll movements
- Keystrokes only for whitelisted input fields
- Browser viewport size changes
Each event tracked is saved in our cloud database using a time stamp which is later used to replay back the events in sequential order. The Hotjar Tracking Code will track your visitor as they visit different pages using a first-party cookie, enabling you to playback the entire session in a single Recording.
Hotjar can record both static and dynamic pages, shopping carts and logged in areas. Recordings have the option to start on any page with The Hotjar Tracking Code installed or to start on specific pages that are targeted.
Hotjar will suppress keystroke data except for input fields which have been whitelisted. You can also suppress data within specific text fields or all on-page email addresses/numbers which might contain sensitive information about your users. When suppressing data, the Hotjar script does not record or send the data to our servers and asterisks "***" or 1s "111" are sent instead of the actual text.