A Snapshot is an on-demand report based on a sample of your traffic. The Snapshot size refers to the number of visitors used to generate a particular report.
Instead of collecting data from your site constantly, Hotjar takes an on-demand report approach, allowing you to generate unlimited amount of Snapshot reports on an unlimited number of pages. This approach makes Hotjar extremely affordable and valuable.
Once the Snapshot is complete, you will need to start a new Snapshot for data to continue being collected. No previous data will be deleted automatically when a new Snapshot is started.
Hotjar uses Snapshots for:
Heatmap Snapshots
Basic plan - 1,000 visitors per snapshot
Plus plan - 2,000 visitors per snapshot
Business plan - 10,000 visitors per snapshot
Recording Snapshots
Basic plan - 100 visitors per snapshot
Plus plan - 2,000 visitors per snapshot
Business plan - 5,000 visitors per snapshot
Form Snapshots
Basic plan - 1,000 visitors per snapshot
Plus plan - 2,000 visitors per snapshot
Business plan - 5,000 visitors per snapshot