Hotjar assigns all visitors a unique identifier based on browser fingerprinting technology that is made available for the Recordings, Polls, and Recruiter feature within the Hotjar interface. It is not based on the cookies in the user's browser. As we work to improve Hotjar, we will be expanding the usefulness of this property and extend it to other features as well in the future.
The user ID is useful for identifying the corresponding Recordings for responses from tracked site visitors received with Feedback widgets.
Select & copy a user ID from a Poll or Recruiter response
Use the Recording filter to narrow down the corresponding Recording(s)
Here's a guide on how to use Recording filters.
If you're unable to find corresponding Recordings for any Feedback responses, please remember that if the Recording feature is not enabled while the Poll or Recruiter feature is active then any responses at that time will not have a corresponding Recording. Also, since Recordings are done in snapshots, please check whether or not the response was submitted when the snapshot at that time was complete.