Hotjar Funnels and Forms have been retired
Head to our recent blog post for more information on our decision. Forms and Funnels will be fully retired by December 14th, 2020 for all accounts. Accounts made after August 24th, 2020 will not have access to these tools.
In the meantime, we compiled a few workarounds on how you can use our other tools to track your funnels and forms.
Click on New Form from the Forms section of your Hotjar admin.
Forms do have some limitations
Hotjar Form Reports currently have a few limitations. See Troubleshooting FAQs for Forms for a shortlist of other limitations.
Enter the name of your Form and select your Snapshot size.
Snapshot size will determine how many sessions Hotjar will track your Form for before it considers the Form Report as complete.
Enter the URL of the page containing the form. This field cannot be left empty.
If Hotjar is unable to detect your form, or if the Form Finder (Step 4) doesn't load, check out Troubleshooting FAQs for Forms for more information on what is causing the issue.
Click Launch Form Finder.
A pop-window will appear that shows the page you targeted, including a banner that shows you how many forms Hotjar detected on the page.
Click on the green Import x forms into Hotjar button.
Choose the Form you'd like to track.
If your page has multiple Forms, you will need to select which Form you wish to track. Currently, Hotjar can only track one form per page.
Confirm which fields to track.
You can also rename fields and re-order them. The way they are ordered now will determine how they appear in the Form Report later on.
The following Form input field types are supported:
- Text (short)
- Textarea (long)
- "Select" dropdowns
- Radio buttons
Once you add a Form to Hotjar, it will appear in your Forms list.
The icon to the left of each Form shows you the status of each Form.
View your Form Report.
Once your Form is running and data is being collected, you can click View Report to see the full Form Report.
Example of Form Report
To get a better understanding of what all the Form metrics mean, have a look at Understanding the Form Report.
Not seeing your Form Report data?
You will need to wait a few minutes before you start to see data. If you know for a fact that your Form Report should have tracked interactions/submissions but you are seeing no (or incomplete) data, check out Troubleshooting FAQs for Forms for more information on why this could be happening.