There are two ways agencies can arrange billing for a client site:
- Ask your client to create their own Hotjar account
By creating their own account, your client will manage payments and any downgrades/upgrades made to their subscription. Your client can give you access to their site by adding you to an Organization and apply different user permission levels within this Organization. When your client’s site is within their own Hotjar account, they cannot benefit from any discounts that Agencies might receive.
- Add your client’s site to your Hotjar Agency account
Setting up your client’s site as a separate Organization inside your Agency account means that you will manage payment and any downgrades/upgrades made to their subscription, which will be included in your total agency invoice. You can give your client access by adding them to the Organization that contains their site and applying different user permissions within this Organization. When adding your client’s site to your account, agency discounts might apply based on when you became a paying customer of Hotjar.
Discounts for agencies who became paying customers AFTER September 3rd, 2017
Each Site benefits from a 10% discount if two or more Sites are subscribed to a Business plan.
In the example above, a 10% discount is applied to each Site’s paid plan since the account has at least two Sites on a Business plan, Site A and Site C.
Discounts for agencies who became paying customers BEFORE September 4th, 2017
The first Organization on a paid plan will be billed at the standard price for that plan. Any further Organizations on your account that are subscribed to a paid plan will be billed at the discounted monthly rates shown on table below:
| Plan | Standard Price | Discounted Price |
| Plus | $29/month | $9/month |
| Business | $89/month | $59/month |
If you became a paying customer before September 4, 2017, you can read more about this previous version of plans and pricing in our Billing Version 1 document.
How do I set up a Hotjar Agency account?
To create an Agency account, make sure you've already created a Hotjar account, then reach out to our Support team for further instructions.
Plan comparisons and further information
Check out the Pricing by Plan document for more information on each plan. After setting up a Hotjar Agency account, you will automatically receive the agency discount when you add and pay for client Organizations on your account.
Additionally, you can see all pricing and plan options on our Pricing page.