Using Hotjar for Your Clients

There are two ways you can use Hotjar on your client sites:

• When setting up a client, you can invite them to set up their own account – this will allow them to manage it and pay for it themselves. Your client can then invite you to join their Organization so you will have access to their Sites. You can read more about this on our page about adding users to an Organization. If you set up the account this way your client cannot benefit from any discount your account might be eligible for.
• You can manage and pay for your clients’ accounts by adding them directly to your own account as separate Organizations. Agency discounts may apply to your account based on when you became a paying customer of Hotjar. Please read below for the two possible discount schemes.

How do I set up an agency account?

From your account preferences there is a checkbox you can tick to specify that you are an Agency or Consultant who will use Hotjar with clients. There is no Agency account or plan to set up – all Hotjar accounts allow you to set up multiple Sites and Organizations.

Discounts for agencies who became Hotjar customers AFTER September 3rd, 2017

For agencies who became paying customers after September 3rd 2017, all Sites benefit from a 10% discount if two or more Sites are set up on a Business plan.

Example of an Agency who has five client Sites set up on Hotjar

In the example above, the 10% discount is applied to all paid plans since the account has two Sites on a Business plan (Site A and Site C).

Discounts for agencies who became Hotjar customers BEFORE September 4th 2017

For agencies who became a paying customer before September 4th 2017, the first Organization on a paid plan will be billed at the standard price. Any additional paid plans will be billed at the discounted monthly rates shown below: 

The first paid Organization is at the Standard Price.

Example of an Agency who has five client sites set up on Hotjar:

Plan comparisons and further information

Check out the Hotjar Plans (Basic, Plus, Business) article for more information on each plan. Hotjar plans will automatically receive the agency discount when you add and pay for client Organizations on your account.

Additionally, you can see all pricing and plan options here: https://www.hotjar.com/pricing.