Transferring Sites within an Account
If you maintain multiple Organizations within your Hotjar account, you can transfer Sites between Organizations.
Go to Settings and select Sites & Organizations
Click the transfer icon on the right side of your Site name
Select the Organization you wish to transfer the Site to
No data will be lost during this transfer.
Transferring Sites & Organizations to a Different Account
Depending on your role, the steps for transferring Sites & Organizations to a different account differ.
If you are the future account owner of the Organization
Contact Hotjar from an existing user's email address
Request the account be upgraded to a new account. This email address will be the account owner user on the new account.
Create a new Hotjar account using a new email address.
Hotjar will transfer the Organization to the new account. The new account owner can then upgrade the Plan, add users, etc.
If you are the current account owner of the Organization (Site)
Have current account owner approve the transfer
The account owner will need to contact Hotjar support from their account to let us know that they approve the transfer.
The account owner must temporarily downgrade the Organization to a Basic plan before the transfer is made. The account can be upgraded again after the transfer.
Hotjar will transfer the Organization (Site) to the new account. The new account owner can then upgrade the Plan, add users, etc.