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Team Member Permissions

Once you've set up an Account with Hotjar, you will automatically become the Account Owner unless you are invited to join an Organization in an existing Account.

Only the Account Owner or an Admin can invite colleagues and clients to your Hotjar Organization. During this process, the person being invited can receive either Read Only, Read & Write, or Admin permissions.

As an Account Owner or Admin, you can invite your colleagues and clients to the Organizations you create with either Read Only, Read & Write, or Admin permissions.

All Team Members can view their team permissions level by logging in and visiting your Team List

Team member permissions are by Organization

Team member permissions will apply per Organization, meaning all the sites that are listed under the Organization. It is important to review the sites under each Organization when giving colleagues/clients access to ensure they're only accessing sites you want them to. 

The table below explains the differences between permission levels. There is no additional cost involved for adding team members or changing their permission levels.

Action Read Only Access Read & Write Access Admin Access
View Data & Reports Yes Yes Yes
Notification Settings Yes Yes Yes
Create Highlights from Recordings and Heatmaps Yes Yes Yes
Create Surveys and Feedback widgets - Yes Yes
Edit/Alter analysis and feedback tools - Yes Yes
Share or Export Data - Yes Yes
Delete Recordings, Heatmaps, & Feedback Widgets - Yes Yes
Edit/Save Dashboard - Yes Yes Yes
Add trends to the Dashboard - Yes Yes Yes
Enable session capture for Heatmaps and Recordings - - Yes
Add/Edit/Delete Sites - - Yes
Add/Edit/Delete Team Member Permissions - - Yes
Manage IP Blocking - - Yes
Enabling/Disabling User Attributes - - Yes
Enabling/Disabling Integrations. (Business/Scale Plans) - - Yes
Add/Edit/Delete Organization  - - -
Alter Account Settings - - -
Manage SAML SSO - - -
Manage Plans & Billing - - -

How do I change Team Member Permissions?

Admin or Account Owner permission is required

Only the Account Owner or users with Admin-level permissions on the Organization can change team-member permission. If you are wanting to change a member to Account Owner, read more in How to Change Account Owner.

When you want to change an existing Team Member's access to an Organization an Admin or Account Owner can update their access by following these steps:

From the Account Settings page, click on Team.

Click on the access level drop-down to the right of the Team Member's email.

Organization team page showing access drop down by team members with option to select Read,Read& Write, or Admin

You can choose between either Read Only, Read & Write, or Admin permissions.

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