Once you've set up an Account with Hotjar, you will automatically become the Account Owner unless you are invited to join an Organization in an existing Account.
If you've been invited to an Organization as a team member and you'd like become Account Owner of your own Hotjar Account, reach out to Support and we can update your profile. You'll then be able to manage Plans & Billing for any sites you add, and have access/permissions to any Organization you've been invited to.
Only the Account Owner or an Admin can invite colleagues and clients to your Hotjar Organization. During this process, the person being invited can receive either Read Only, Read & Write, or Admin permissions.
As an Account Owner or Admin, you can invite your colleagues and clients to the Organizations you create with either Read Only, Read & Write, or Admin permissions.
Team member permissions are by Organization
Team member permissions will apply per Organization, meaning all the sites that are listed under the Organization. It is important to review the sites under each Organization when giving colleagues/clients access to ensure only sites they should have access to can be seen in their Hotjar dashboard.
The table below explains the differences between these permissions:
| Action |
Read Only Access |
Read & Write Access |
Admin Access |
Account Owner |
| View Items & Reports |
Yes |
Yes |
Yes |
Yes |
| Notification Settings |
Yes |
Yes |
Yes |
Yes |
| Create Items |
- |
Yes |
Yes |
Yes |
| Edit/Alter Items |
- |
Yes |
Yes |
Yes |
| Share or Export Items |
- |
Yes |
Yes |
Yes |
| Delete Items |
- |
Yes |
Yes |
Yes |
| Add/Edit/Delete Sites |
- |
- |
Yes |
Yes |
| Add/Edit/Delete Team Member Permissions |
- |
- |
Yes |
Yes |
| Manage IP Blocking |
- |
- |
Yes |
Yes |
| Enabling/Disabling User Attributes |
- |
- |
Yes |
Yes |
| Add/Edit/Delete Organization |
- |
- |
- |
Yes |
| Alter Account Settings |
- |
- |
- |
Yes |
| Manage Plans & Billings |
- |
- |
- |
Yes |
How do I change Team Member Permissions?
Admin or Account Owner permission is required
Only the Account Owner or users with Admin-level permissions on the Organization can change team-member permission. If you are wanting to change a member to Account Owner, read more in How to Change Account Owner.
When you want to change an existing Team Member's access to an Organization you can update their access by following these steps:
Go to the Team page from the Settings menu.
Click on the access level drop-down to the right of the Team Member's email.
You can choose between either Read Only, Read & Write, or Admin permissions.
