Unless you are invited to join an Organization, once you have set up an account on Hotjar, you will automatically become the Account Owner.
As an Account Owner or Admin, you can invite your colleagues and clients to the Organizations you create with either Read Only, Read & Write, or Admin permissions.
The table below explains the differences between these permissions:
| Action | Read Access | Read & Write Access | Admin Access | Account Owner |
| View Items & Reports | Yes | Yes | Yes | Yes |
| Notification Settings | Yes | Yes | Yes | Yes |
| Create Items | - | Yes | Yes | Yes |
| Enable & Disable Items | - | Yes | Yes | Yes |
| Edit/Alter Items | - | Yes | Yes | Yes |
| Share Items | - | Yes | Yes | Yes |
| Delete Items | - | Yes | Yes | Yes |
| Add/Edit/Delete Sites | - | - | Yes | Yes |
| Add/Edit/Delete Team Member Permissions | - | - | Yes | Yes |
| Manage IP Blocking | - | - | Yes | Yes |
| Add/Edit/Delete Organization | - | - | - | Yes |
| Alter Account Settings | - | - | - | Yes |
| Manage Plans & Billings | - | - | - | Yes |
Team member permissions are by Organization
Team member permissions will apply per Organization, meaning all the sites that are listed under the Organization. It is important to review the sites under each Organization when giving colleagues/clients access to ensure only sites they should have access to can be seen in their Hotjar dashboard.