If you've been invited to an Organization as a team member and you'd like become Account Owner of your own Hotjar Account, reach out to Support and we can update your profile. You'll then be able to manage Plans & Billing for any sites you add, and have access/permissions to any Organization you've been invited to.

Only the Account Owner or an Admin can invite colleagues and clients to your Hotjar Organization. During this process, the person being invited can receive either Read Only, Read & Write, or Admin permissions.

As an Account Owner or Admin, you can invite your colleagues and clients to the Organizations you create with either Read Only, Read & Write, or Admin permissions.

All Team Members can view their team permissions level by logging in and visiting your Team List

Team member permissions are by Organization

Team member permissions will apply per Organization, meaning all the sites that are listed under the Organization. It is important to review the sites under each Organization when giving colleagues/clients access to ensure only sites they should have access to can be seen in their Hotjar dashboard.

The table below explains the differences between these permissions:

Action	Read Only Access	Read & Write Access	Admin Access	Account Owner
View Data & Reports	Yes	Yes	Yes	Yes
Notification Settings	Yes	Yes	Yes	Yes
Create Recordings, Heatmaps, & Feedback Widgets	-	Yes	Yes	Yes
Edit/Alter analysis and feedback tools	-	Yes	Yes	Yes
Share or Export Data	-	Yes	Yes	Yes
Delete Recordings, Heatmaps, & Feedback Widgets	-	Yes	Yes	Yes
Add/Edit/Delete Sites	-	-	Yes	Yes
Add/Edit/Delete Team Member Permissions	-	-	Yes	Yes
Manage IP Blocking	-	-	Yes	Yes
Enabling/Disabling User Attributes	-	-	Yes	Yes
Enabling/Disabling Integrations. (Business/Scale Plans)	-	-	Yes	Yes
Add/Edit/Delete Organization	-	-	-	Yes
Alter Account Settings	-	-	-	Yes
Manage Plans & Billings	-	-	-	Yes

How do I change Team Member Permissions?

Admin or Account Owner permission is required

Only the Account Owner or users with Admin-level permissions on the Organization can change team-member permission. If you are wanting to change a member to Account Owner, read more in How to Change Account Owner.

When you want to change an existing Team Member's access to an Organization you can update their access by following these steps:

Go to the Team page from the Settings menu.

menu page showing settings drop-down and arrow pointing to team

Click on the access level drop-down to the right of the Team Member's email.

Organization team page showing access drop down by team members with option to select Read,Read& Write, or Admin

You can choose between either Read Only, Read & Write, or Admin permissions.

Articles in this section

Team member permissions are by Organization

How do I change Team Member Permissions?

Admin or Account Owner permission is required

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