The Account Owner can delete their Hotjar account from the My Details page. This will delete the account immediately.
Download your data before you delete
Hotjar allows you to download your Heatmaps as well as the responses from Surveys and Feedback. While it's not possible to download Recordings as playable videos, you can export Recordings data as a .CSV or .XLSX file.
Click on your profile picture on the top right of your screen.
Click on View profile which will take you to your My Details page.
Click on Delete Your Hotjar Account.
From the Delete your Hotjar account window, complete the form and confirm the deletion.
You'll need to enter your email address and select the checkboxes before clicking Delete Account.
If you're an Account Owner and you delete your user profile, this will also delete the account that you own and all data inside.
Deleting data is permanent
As soon as the Delete Account button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the team members that were associated with the account.
For more information, check out our Data Retention Policy.
Would you rather use Hotjar for free?
If you have a paid plan and want to cancel it while still retaining access to your data, you should instead downgrade your Hotjar plans to Basic.