The Account Owner can delete their Hotjar account from the My Details page. This will delete the account immediately.
Download your Data Before you Delete
Hotjar allows you to download your Heatmaps as well as the responses from your Feedback Tools. Unfortunately, Recordings do not currently support data exports.
Deleting Data is Permanent
As soon as the Delete button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the team members that were associated with the account.
For more information, check out our Data Retention Policy.
Would you rather use Hotjar for free?
If you have a paid plan and want to cancel it while still retaining access to your data, you should instead downgrade your Hotjar plan.