In your Incoming Feedback dashboard, click on Setup Incoming Feedback.
Name your Incoming Feedback widget.
Customize your widget.
This includes options for language, position, and colors. Business customers can also opt to remove the branding and change the reaction style.
The language selected here only affects the components of the widget which are not customizable. This includes the rating labels, input placeholder text, and Send or Skip buttons.
For widget position, bottom left or bottom right will appear like the one below, with a short, customizable welcome text.
If you select the middle left or the middle right the widget will be more compact, and no welcome text will be shown. The label will reflect your language choice.
Custom placement of the widget other than what is in the drop-down menu is not available at this time.
Accent color controls the appearance of the widget and other elements on your site. You may want to customize it to match the colors or theme in use on your site or choose a color to make it stand out.
For the Accent Color, either click to select from a color picker or paste the hexadecimal color code directly into the box.
The Alternate Color allow you to customize the color of contrasting elements in the widget.
Business Plan Features
Choosing to hide the branding and change the Reaction Style of the emojis is currently only available on our Business and higher plans.
For more information on our Business plan, check out our Business Plan Breakdown article.
Customize the messages shown to your visitors.
Tailor the questions to suit your site's content and craft a Thank you message that fits your brand.
You can select the option to automatically include a full-page screenshot with the user's feedback with every response. Users will also have the option to select a single element from the page to focus the screenshot on.
When disabled, no screenshots will be captured unless the user specifically selects an element.
The invitation message will not be present if the widget is placed in the middle
If you want to show an invitation message place the widget on the bottom left or bottom right.
Setup page targeting.
You have the option to choose which particular devices or specific pages on your site the widget appears.
If you opt to show the Incoming Feedback on pages you specify, you have a number of customizable targeting options as described in detail here. These include:
- Simple URL match
- Exact URL match
- URL starts with
- URL ends with
- URL contains
- URL regular expression
- Javascript trigger
This feature is only available on the Plus and Business plan
JavaScript will need to be added to your site's source code or through Google Tag Manager by your web development team.
You can also add multiple negative targeting rules to limit the pages where the Incoming Feedback is shown. The widget will not be shown on any page that matches these rules.
Those on the Plus and Business plan have the option to only show the Incoming Feedback widget to a percentage of visitors. This can be helpful to control responses from high traffic sites.
Add an email for Forward feedback.
If you have opted to collect emails from visitors giving feedback, feedback messages can be forwarded to an inbox when visitors provide an email address. This allows you to receive this feedback directly, and respond back to the visitor.
Activate your Incoming Feedback.
You can set up multiple instances of Incoming Feedback across different pages of your site
This might come in handy if you want to display the Incoming Feedback widget in different styles across different page types, or if you have a website that offers content in more than one language and want to talk to your audiences in their native language.
Having Issues?
Check out our Troubleshooting FAQs for Feedback Widgets article if you encounter any problems.