This guide shows you how to set up Incoming Feedback on your site.
Click on Setup Incoming Feedback to customize and activate the Incoming Feedback widget on your site.
Incoming Feedback Setup
Customize the appearance of the widget on your site.
This includes options for language, position, and colors. Business customers can also opt to remove the branding from the Incoming Feedback widget.
In this step you can set the language for your Incoming Feedback widget. The language selected here only affects the components of the widget which are not customizable. This includes the rating labels, input placeholder text, and Send or Skip buttons.
If you would like to request a new language, let us know via the Suggest A Feature option from within Insights Help menu.
Next, choose the position on the page you would like the Incoming Feedback widget to appear. You can choose from the bottom left or right, or middle left and right of the window.
If you choose bottom left or bottom right, the widget will appear like the one below, with a short, customizable welcome text.
If you select middle left or middle right the widget will be more compact, and no welcome text will be shown. The label will reflect your language choice.
Next, choose the accent color and alternate color for your widget. This controls the appearance of the widget and other elements on your site. You may want to customize it to match the colors or theme in use on your site or choose a color make it stand out.
You can select any color you like for the accent color. Either click to select from a color picker, or paste the hexadecimal color code directly into the box.
Alternate color allows you to customize the color of contrasting elements in the widget, such as the text on the widget when placed in the middle left/right of the screen. Select this to give the best contrast with your accent color to ensure the widget is readable to your visitors.
Finally, if you're on a Business plan, you have the option to hide the Hotjar branding from the widget.
Customize the messaging shown to your visitors.
You might like to tailor these messages to suit your site's content. Selecting the option to automatically include a screenshot with the user's feedback will automatically capture a full page screenshot with every feedback response that is received; in this case, users will also have the option to select a single element from the page. On the other hand, when disabled, no screenshots will be captured unless the user specifically selects an element.
The invitation message will not be present if the widget is placed in the middle
When placing the Incoming Feedback widget in the middle left or middle right of the screen a smaller widget is used. As the Invitation Message will not be shown it is not included in the list. If you want to show an invitation message place the widget on the bottom left or bottom right.
An example of the customizable messages available in Incoming Feedback. When placing the widget on the bottom left or bottom right, you can customize the invitation message, however, when placed in the middle left or middle right, no invitation message is shown.
Setup targeting
By default, Incoming Feedback will be shown on all devices and on all pages on which the Hotjar script is included. However, you can configure this if you wish to target particular devices or specific pages on your site.
If you opt to show the Incoming Feedback on pages you specify, you have a number of customizable targeting options as described in detail here. These include:
- Simple URL match
- Exact URL match
- URL starts with
- URL ends with
- URL contains
- URL regular expression
- Javascript trigger
Note
JavaScript triggers are only available on PLUS and BUSINESS plans.
You can add multiple targeting rules to expand the pages where the Incoming Feedback widget is shown. The widget will appear on any page where any rule matches.
There is also an option to add targeting rules where the Incoming Feedback widget should not be shown. The targeting choices available for negative targeting are:
- Simple URL match
- Exact URL match
- URL starts with
- URL ends with
- URL contains
- URL regular expression
You can add multiple negative targeting rules to limit the pages where the Incoming Feedback is shown. The widget will not be shown on any page that matches these rules.
Plus customers also have the option to only show the Incoming Feedback widget to a percentage of visitors. This can be helpful to control responses from high traffic sites.
Add an email for Forward Feedback.
If you have opted to collect emails from visitors giving feedback, you can optionally have these feedback messages forwarded to an email address when visitors provide an email address. This allows you receive this feedback directly, and respond back to the visitor in person, whether to continue the discussion, provide support or just say thank you for taking the time to respond.
Activate your Incoming Feedback
Finally, now you have completely configured Incoming Feedback you can choose to activate and save the settings.
If you select Save & Close you'll be returned to the Incoming Feedback dashboard where you can keep up to date on the feedback you're receiving.
Note
You can set up multiple instances of Incoming Feedback across different pages of your site. This might come in handy if you want to display the Incoming Feedback widget in different styles across different page types, or if you have a website that offers content in more than one language and want to talk to your audiences in their native language.
All you need to do is head over to Incoming Feedback on your dashboard and click New Feedback Widget, then follow the same process we described above.
Having issues?
Check out our Troubleshooting FAQs for Feedback Widgets article if you encounter any problems.