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Press play for an audio version of this guide. Click here to open up your Incoming Feedback dashboard to follow along as you set up your Feedback widget.
In your Incoming Feedback dashboard, click on Setup Incoming Feedback.
Name your Incoming Feedback widget.
Customize your widget.
This includes options for language, position, and colors. Business customers can also opt to remove the branding and change the reaction style.
The language selected here only affects the components of the widget which are not customizable. This includes the rating labels, input placeholder text, and Send or Skip buttons. All customizable text in the widget will need to be manually written in your desired language.
For widget position, bottom left or bottom right will appear like the one below, with a short, customizable welcome text.
If you select the middle left or the middle right the widget will be more compact, and no welcome text will be shown. The label will reflect your language choice.
Custom placement of the widget other than what is in the drop-down menu is not available at this time.
Accent color controls the appearance of the widget and other elements on your site. You may want to customize it to match the colors or theme in use on your site or choose a color to make it stand out.
For the Accent Color, either click to select from a color picker or paste the hexadecimal color code directly into the box.
The Alternate Color allows you to customize the color of contrasting elements in the widget.
Choosing to hide the branding and change the Reaction Style of the emojis is currently only available on our Business and higher plans.
For more information on our Business plan, check out our Business Plan Breakdown article.
Customize the messages shown to your users.
In the Steps section, you'll be able to customize the messages and prompts that display to your users as they interact with the widget. These options include the following:
- Emotion: Customize the text that appears above the emoticons and choose to automatically include a screenshot with the user's feedback with every response. When disabled, no screenshots will be captured unless the user specifically selects an element for their screenshot.
- Email request: Customize the text that prompts a user to share their email address. This can be enabled or disabled.
- Display additional message: Customize the text that appears in the footer of the widget. This can be enabled or disabled.
- Thank you message: Customize the text that appears when the user has submitted their feedback. Beneath the Thank you message are options to Connect Feedback Responses to Recordings
The invitation message will not be present if the widget is placed in the middle
If you want to show an invitation message place the widget on the bottom left or bottom right.
Setup page targeting.
You have the option to choose which particular devices or specific pages on your site the widget appears.
If you opt to show the Incoming Feedback on pages you specify, you have a number of customizable targeting options as described in detail here. These include:
- Simple URL match
- Exact URL match
- URL starts with
- URL ends with
- URL contains
- URL regular expression
- Javascript trigger
This feature is only available on the Plus and Business plan
JavaScript will need to be added to your site's source code or through Google Tag Manager by your web development team.
You can also add multiple negative targeting rules to limit the pages where the Incoming Feedback is shown. The widget will not be shown on any page that matches these rules.
Those on the Plus and Business plan have the option to only show the Incoming Feedback widget to a percentage of users. This can be helpful to control responses from high traffic sites.
Add an email for Forward feedback.
If you have opted to collect emails from users giving feedback, feedback messages can be forwarded to an inbox when users provide an email address. This allows you to receive this feedback directly, and respond back to the user.
Forward Feedback directly to Slack!
If you're on a Hotjar Business plan, you can enable The Hotjar Slack Integration to push Incoming Feedback responses directly to a channel in your organization's Slack workspace.
Activate your Incoming Feedback.
You can set up multiple instances of Incoming Feedback across different pages of your site
This might come in handy if you want to display the Incoming Feedback widget in different styles across different page types, or if you have a website that offers content in more than one language and want to talk to your audiences in their native language.
Having Issues?
Check out our Troubleshooting FAQs for Feedback Widgets article if you encounter any problems.