Common questions, tips and help with Feedback Widgets.
How do I disable the Incoming Feedback widget?
You can deactivate any Feedback feature by switching the status from Active to Inactive in the feature’s section of your Hotjar Dashboard.
Can I customize the color/style of the widget?
Hotjar does not have the ability to customize CSS of the Feedback widgets, however, changing the accent color and toggling between white and black font is currently available within the Appearance step of your widget setup.
You can keep up to date with all of our upcoming and most requested features in our Product Roadmap.
What if the widget I set up is not showing?
If this is the case, it is important you first make sure that the following apply:
- The page you are targeting with the widget has the Hotjar Tracking Code properly installed
- The item Poll / Survey / Recruiter / Incoming Feedback is set to Active in the Hotjar dashboard
- You have not answered, or took an action on the widget, previously. Depending on the widget and settings, Hotjar stores a cookie when you answer or close a widget so that same widget doesn't show again. You can use a private or incognito window instead which do not store cookies.
- You have cookies enabled and are using a supported browser: Internet Explorer 9+; Google Chrome; Mozilla Firefox; Opera; Safari 6+.
What if I have multiple widgets set to target the same page?
Hotjar will not show all the widgets to a visitor when the homepage loads, instead it will show the most recent widget created. Incoming Feedback will always be visible last.
You are able to set multiple feedback widgets to target a page, but Hotjar will only show one Feedback Widget on a targeted page at a time, to avoid visitor frustration.
Incoming Feedback is always given the lowest priority, while for Polls, Survey invites and Recruiters, the most recent one that you created will have the highest priority.
If you created the following items targeting the same page:
4 days ago: Survey with Invite enabled targeting the homepage
3 days ago: Started Incoming Feedback
2 days ago: Recruiter targeting the homepage
Yesterday: Poll targeting the homepage
Each widget will show one at a time starting with the Poll since it's most recently created. The Recruiter will only show if the visitor answers the Poll and visits the homepage again while browsing. The same thing applies to the Survey Invite. Once they have all been answered, Incoming Feedback will show.