To create your first Survey, follow the steps below:
Click on New Survey from the Surveys page.
Enter the Survey details in the Details panel.
In this area you can give your Survey a name, description, and thank you message, and choose a language. The description will appear in the Survey, the thank you message will appear after your Survey has been completed.
You will also be able to upload a logo and choose to hide the Hotjar branding.
Hiding Hotjar branding is only available on the Business Plan.
Choose whether you want to invite users to fill in your Survey.
In the Survey invite panel, you can tell Hotjar to show a simple widget inviting your visitors to fill in your Survey. Here you will be able to:
- Customize the invite text;
- Choose the page targeting. You can read the Page Targeting for Feedback Tools Explained and Exclude Pages articles for more information on page targeting.
- Select the device types on which you wish to trigger the Survey. Whether it is all, mobile only, tablets only, etc.
- Decide when you want the popup to appear.
This is completely optional. If you do not wish to invite users leave Invite people visiting your site to fill in the Survey unticked.
Choose whether your Survey will be active or inactive after you save.
You will be able to activate your Survey later on if you choose to set it to inactive now.
Start adding questions to your Survey.
To add questions, click on ADD QUESTION.
Optional or Required
For each question, you can decide whether the answer is required or not by toggling the REQUIRED switch.
There are 5 different question types you can add:
Long text answer
Short text answer
Net promoter score
Save the Survey.
Once you save your Survey, it should appear in your Survey list.
Check out our Troubleshooting FAQs for Feedback Widgets article if you encounter any problems.