Visitors with Disabled Cookies
Hotjar does not track or record visitors which have cookies disabled. As a matter of fact, the Hotjar script doesn't properly load its' different components if it detects that cookies are disabled. Learn more
To function properly, like most tracking tools, Hotjar stores first-party cookies on your visitor's browser. Cookies are either set by the Hotjar script, by visiting the Hotjar site or sets session storage values by the script. This is needed to display the correct content to your visitors.
If you are looking to opt-out of being tracked by Hotjar, you may do so here.
Cookies set by the Hotjar script
Cookies that the Hotjar script stores on your visitor's browser:
| Cookie Name | Description | Duration |
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown. | 365 days |
| _hjDonePolls | This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in. | 365 days |
| _hjMinimizedPolls | This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. | 365 days |
| _hjDoneTestersWidgets | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | 365 days |
| _hjMinimizedTestersWidgets | This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site. | 365 days |
| _hjDoneSurveys | This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet. | 365 days |
| _hjIncludedInSample | This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc. | 365 days |
| _hjShownFeedbackMessage | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. | 365 days |
Cookies set by visiting the Hotjar website
Cookies that the Hotjar website may store on your browser when visiting the Hotjar website:
| Cookie Name | Description | Duration |
| hjSiteLang | This cookie is set when a page which supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available. | 365 days |
| X-Access-Key | Keeps your website session alive. | Session |
| JSESSIONID | New Relic cookie which is used to monitor session counts for an application. Read more | Session |
| NREUM | New Relic cookie which is only created in browsers that do not support the Navigation Timing API. Read more | Session |
| NRAGENT | New Relic cookie, created only when a token is handed out to an end user by the New Relic server. Read more | Session |
| _ga | Google Analytics cookie, used to distinguish users. Read more | 26 months |
| optimizely* | Cookies set by Optimizely to run tests on hotjar.com. Read more | Decided by Optimizely |
| __hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit | Cookies set by HubSpot to keep track of visitors on hotjar.com. Read more | Decided by HubSpot |
| mp_* | Cookies set by Mixpanel to run track usage on hotjar.com. | Decided by Mixpanel |
| __distillery | Cookies set by Wistia for its video player. | Decided by Wistia |
| intercom-* | Cookies set by intercom for its real-time support chat system. | Decided by Intercom |
Session Storage values set by the Hotjar script
Values that the Hotjar script temporarily stores on your visitor's browser:
| Value | Description | Duration |
| _hjRecordingEnabled | This value is set when a recording starts. It is used to see if the user is already recording this particular session. | Session |