Once you’ve successfully verified the installation of the Tracking Code on your website and set-up either Analytics or Feedback tools, Hotjar will begin collecting data in real-time.
Processing occurs right away so you can expect to start seeing results within 60 minutes.
Four things can have an impact on how quickly you begin seeing results:
- Processing time: Our systems will typically process data within 15 minutes, but can take up to 60 minutes.
- Page targeting: Are you using page targeting rules that haven’t yet been triggered by users?
- No tracking of visits with no activity: For Recordings and Heatmaps, Hotjar doesn't save data with no tracked usage. If the user doesn't interact with the site and leaves immediately, we do not collect data on this visit to avoid the clutter of un-insightful data.
- The browser the session is occurring on hasn't been closed: If the window isn't closed after the users' session, Hotjar's WebSocket (WS) will still be running up to 30 minutes of inactivity. Data will only show within the Hotjar dashboard once the WS has stopped running on the browser collecting your user's data.