Once you’ve installed the Hotjar Tracking Code, data collection starts when you've had visitors to your site. You can expect to start seeing results within 60 minutes.
Four things can have an impact on how quickly you begin seeing results:
- Processing time: Our systems will typically process data within 15 minutes, but can take up to 60 minutes.
- URL targeting: Are you using URL targeting rules to start Hotjar's tools, that haven’t yet been triggered by users? This can apply to Recordings and Heatmaps or Feedback and Surveys.
- No tracking of visits with no activity: For Recordings and Heatmaps, if the user doesn't interact with your site and leaves immediately, we don't collect data on this visit to avoid the clutter of un-insightful data.
- The browser the session is occurring on hasn't been closed: If the window isn't closed after the users' session, Hotjar's WebSocket will still be running up to 30 minutes of inactivity. Data will only show within Hotjar once the WebSocket has stopped running on the user's browser.