Users on Hotjar Business plans capture Recordings continuously. If you are on a Business plan, you can start/stop Recordings from your Site Settings. Users on Plus or Basic plans must create Snapshots.
Toggling Recordings on/off (Continuous Recordings)
You require admin-level permissions to toggle Recordings on/off.
Click on Settings, then Sites & Organizations
Select the Site you want to toggle Recordings on or off for.
Click on the cog icon next to the Site settings you need to edit.
Click on the Session Capture toggle.
Creating new Recording snapshots
Plus and Basic plan users capture Recordings in Snapshots of a fixed size. Plus plan users can collect Snapshots of 2000 Recordings. Basic plan users can create Snapshots of 100 Recordings.
Open your Recordings dashboard
Click on Start Recordings
Choose your Snapshot size and click Start Recording