Recordings are captured in snapshots, creating an on-demand approach for data collection. If you are currently not recording, your Recordings may need to be turned on.
Starting Recordings
You can have one snapshot running at a time. A new one can be created once the snapshot is completed or stopped.
From the sidebar menu, select Recordings.
Click on the green Record Visitors button.
Select the number of Recordings needed in a snapshot.
The snapshot size will determine how many sessions Hotjar will track before it stops Recording. For more information, have a look at our Snapshot explanation.
Continuous Capture is available for Business users
Users on a Business plan capture Recordings continuously instead of using Snapshots. Hotjar users on Basic and Plus capture Recordings in Snapshots.
Choose when the Recordings will start capturing visitors.
Recordings can be captured from any page that the Hotjar code is installed on or from a specific page/JavaScript trigger.
In order to start recording on a specific page, you can use our page targeting rules, a URL Regular Expression, or a JavaScript trigger. You can add multiple page targeting options by pressing the '+' icon.
Once your visitor gets to a page that matches any of these options, Hotjar will start recording until the end of the visitor's session. It is important to note that only one snapshot can be set up at a time. Once the snapshot is completed or stopped, you create another snapshot targeting different pages.
Turn on/off Recording options.
Are input fields not showing after allowing them to?
Only certain text fields can be set to allow data to show in Recordings. You can see the list of fields that aren't able to allow here.
Are Recordings not being collected?
You will need to wait a few minutes before you start to see data. If you know for a fact that you should have new Recordings but are not seeing any or are seeing incomplete Recordings, check our Troubleshooting article for more information on why this could be happening.
Stop Recordings and Edit Settings
To review and edit the current settings for Recordings, click on the gear and select the Edit Settings button.
To stop Recordings, click the Pause Recording button. You can then restart a Recording snapshot at any time.
