Users on Hotjar Business and Plus plans capture Recordings continuously. If you are on a Business plan, you can start/stop Recordings from your Site Settings. Users on Basic plans must create Snapshots.
Toggling Recordings on/off (Continuous Recordings)
You require admin-level permissions to toggle Recordings on/off.
Click on Settings, then Sites & Organizations
Select the Site you want to toggle Recordings on or off for.
Click on the cog icon next to the Site settings you need to edit.
Click on the Session Capture toggle.
Creating new Recording snapshots
Basic plan users capture Recordings in Snapshots of 100 Recordings.
Open your Recordings dashboard
Click on Start Recordings
Select Manual Snapshot and click Start Recording