Recordings are captured in snapshots, creating an on-demand approach for data collection. If you are currently not recording, your Recordings may need to be turned on.
Starting Recordings
From the sidebar menu, select Recordings.
Click on the green Record Visitors button.
Select the number of Recordings needed in a snapshot.
The snapshot size will determine how many sessions Hotjar will track before it stops Recording. For more information, have a look at our Snapshot explanation.
Choose when the Recordings will start capturing visitors.
Recordings can be captured from any page that the Hotjar code is installed on or from a specific page/JavaScript trigger.
In order to start recording on a specific page, you can use our page targeting rules, a URL Regular Expression, or a JavaScript trigger. You can add multiple page targeting options by pressing the '+' icon.
Once your visitor gets to a page that matches any of these options, Hotjar will start recording until the end of the visitor's session. It is important to note that only one snapshot can be set up at a time. Once the snapshot is completed or stopped, you create another snapshot targeting different pages.
Turn on/off Recording options.
Whitelisting Not Working?
Only certain text fields are allowed to be whitelisted. You can see the list of fields that aren't able to whitelist here.
Are Recordings not being collected?
You will need to wait a few minutes before you start to see data. If you know for a fact that you should have new Recordings but are not seeing any or are seeing incomplete Recordings, check our Troubleshooting article for more information on why this could be happening.
Stop Recordings and Edit Settings
To review and edit the current settings for Recordings, click on the gear and select the Edit Settings button.
To stop Recordings, click the Pause Recording button. You can then restart a Recording snapshot at any time.
