Users on Hotjar Business and Plus plans capture Recordings continuously. If you are on a Business plan, you can start/stop Recordings from your Site Settings. Users on Basic plans must create Snapshots.
- Starting/stopping continuous Recordings (Plus/Business users only)
- Creating new Recording snapshots (Basic plan only)
Starting/stopping continuous Recordings (Plus/Business users only)
You require admin-level permissions to toggle Recordings on/off.
Click on Settings, then Sites & Organizations
Select the Site you want to toggle Recordings on or off for.
Click on the cog icon next to the Site settings you need to edit.
Click on the Session Capture toggle.
The Session capture toggle allows you to toggle data capture on or off. This will immediately halt all data collection. Feedback tools will continue gathering user responses as normal.
Creating new Recording snapshots (Basic plan only)
Basic plan users capture Recordings in Snapshots
Basic plan users capture Recordings in Snapshots of 100 Recordings. Business and Plus Plan customers do not have access to Snapshot Recordings
Open your Recordings dashboard
Click on Start Recordings
Select Manual Snapshot and click Start Recording