Filters are useful for sorting through a large number of Recordings in your Playback List. This allows you to find the Recordings you’re interested in without needing to manually search through a large list.
You can also save sets of filters for Recordings as Segments - allowing you to quickly and repeatedly access the most relevant Recordings to you by saving filtering criteria for regular use.
The Date Filter
The Date Filter allows you to focus on Recordings which were taken during specific time-frames. Clicking the Date Filter will show its current settings, and allow you to change the date range.
The Relative date presets allow you to look at recent time-frames: Today, Last 7 Days, Last 30 Days, Last 90 Days.
The Absolute date options allow you to set a Custom Date Range using a date picker: select a Start and End date in the calendar provided. To return to the Date Range menu, select the “Presets” toggle button.
Where are all of my Recordings?
If you see fewer Recordings than expected, it’s a good idea to check the Date Filter settings. Selecting a wider date range will reveal more Recordings.
The Filter Builder
Hotjar offers a wide range of filtering options to help you drill down into your Recordings. These can be applied using our Filter Builder. The Filter Builder includes positive and negative filters, e.g. "does contain" or "does not contain".
Comparison Logic for Page Count and Session Duration
Page Count and Session Duration don’t feature negative filters. They use comparison logic ("Greater Than", "Less Than" etc.) which is more relevant to the metric.
Available Filter Options
Filters can be set for the following attributes:
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Path Taken |
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Visited URL |
See Recordings that include a specific page. Example: you have identified an issue with a specific page and you want to focus your attention on it; you want to watch how users get to and navigate away from the page during a larger journey. Supports “Does” and “Does not” for “Contains”, “Starts with”, “Ends with” and “Exact match”. |
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Exit URL |
Recordings where the visitor left the site on a specific page. Example: you have a valuable page and want to understand if and why people leave the site from it. Supports “Does” and “Does not” for “Contains”, “Starts with”, “Ends with” and “Exact match” |
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Referrer URL* |
Recordings with the URL of the page the user was on immediately before the Recording began if such data was passed to Hotjar. HTTP headers—where no data is passed will have no Referrer URL. Example: you want to understand where people visit before entering your site. Supports “Does” and “Does not” for “Contains”, “Starts with”, “Ends with” and “Exact match” |
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Landing URL |
Recordings where the visitor entered the site on a specific page. Example: you use ads to direct traffic to a page and you want to see where people go after it. Supports “Does” and “Does not” for “Contains”, “Starts with”, “Ends with” and “Exact match” |
REGEX is not supported for filtering by URL
You can upvote this feature request by heading to our Suggest a Feature tool.
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Recording Attributes |
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Session Duration |
Review Recordings where visitors spent a specific amount of time on your website/app. Example: you want to compare the journeys of visitors who leave after 30 seconds vs. those who spend more than 3 minutes and investigate what makes the former leave and the latter stay. Supports “Exactly”, “Less Than” and “Greater Than” for a time in seconds, minutes or hours. Also supports “Is Between” for recordings whose duration is between two lengths (in seconds, minutes, or hours) |
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Page Count |
Review Recordings where visitors accessed a set number of pages. Example: you want to compare the journeys of visitors who only see 1-2 pages vs. those who navigate to more than 5 and see what makes the former leave and the latter stay. Supports “Exactly”, “Less Than” and “Greater Than” for a total page count. Also supports “Is Between” for recordings whose page count is between two values. |
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Tags |
Supports “Any of these” and “None of these”—filter for recordings which do or do not have specific tags attached to them (multiple tags can be added to one filter). Example: locating recordings which have been automatically tagged using JavaScript; locating recordings which were categorized in previous sessions |
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Favorite |
Supports “Yes” and “No”—filter for recordings which are favorited or not favorited. Example: quickly locating recordings which were categorized in previous sessions as “favorites” |
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User Attributes |
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Hotjar User ID |
Follow a specific user’s journey through your site if they have visited multiple times. Supports “Is” and “Is not” for a specific Hotjar User ID. |
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Country |
Supports “Any of these” and “None of these”—filter for recordings which do or do not originate from a specific country or list of countries. Example: you want to see if visitors from a specific country have difficulties understanding your website; you have identified one particular country as under- or over-performing and you want to understand why. |
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U-turn* |
Find moments where users end up turning back on themselves or unsure of where to go next. Example: checkout flow isn't as clear as you originally thought after seeing multiple users U-turn and stop because they cannot find "Edit Cart". |
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Rage Click* |
Pinpoint multiple clicks on the same element during a user journey. Example: find a bug or broken UI when multiple clicks on the element don't trigger any response. |
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Technology Attributes |
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Device |
Review Recordings where visitors use a specific device type. Example: you want to spot issues that affect desktop users only. Multiple device types can be included in the filter from a checklist: Desktops, Tablets, Phones. |
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Browser |
Review Recordings where visitors use a specific browser or browsers. Example: you want to compare performance on Chrome and Safari. Multiple browsers can be included in the filter from a checklist: Chrome, Firefox, Internet Explorer, Edge, Opera, Safari. |
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Operating System |
Review Recordings where visitors use a specific operating system or systems. Example: you want to detect differences between experiences on Windows and Mac. Multiple operating systems can be included in the filter from a checklist: Windows, macOS, Linux, Ubuntu, Android, iOS. |
* These filters are currently only available on our V2 Business plan or higher. See what version of the Business plan you are on.