From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
This article shows you how to export or share data collected using Hotjar's tools. Heatmaps, Surveys, Feedback responses, and Recording data lists can be exported. Recordings can be shared within your Hotjar Organization team or by generating a public share link that makes the recording viewable to anyone with the link. Heatmaps can only be shared within your Hotjar team.
It isn't currently possible to automate data exporting or to embed data on another site.
- Exporting a spreadsheet of Recording data
- Exporting an image of a heatmap or its data as a CSV
- Exporting Survey and Feedback responses
Create a short link to most pages on your Hotjar Insights dashboard
A short link that can be viewed by other team members can be created for most Hotjar Insights pages by clicking the Generate short link button on the bottom right of the page.
How to share a recording
Play the recording you'd like to share.
Click on the Share icon at the top right of the playback screen.
Determine who will be able to view the recording.
Select from the dropdown menu whether the link should be viewable to Anyone, or only Team Members (people within your Hotjar Organization).
Copy the Share URL and send it to those you want to share it with.
How to share a heatmap
Heatmaps can only be shared within your Hotjar team. Here are the steps that you can follow to share a heatmap:
Visit the heatmap you'd like to share.
Click the Generate short link button on the bottom right of the page.
Click the copy icon to copy the short URL of that heatmap.
Exporting a spreadsheet of Recording data
You can export a list of all Recordings and their metadata as a .CSV or .XLSX file. This is great for collaborating with colleagues or performing additional analysis.
Recordings cannot be downloaded as playable videos.
Recordings cannot be downloaded (for example, as a video file). This is because they are recreations of the user's browser session in your browser, so they require an active connection to our servers, and a web browser to run.
Open your Recordings playlist.
Click on the export list icon.
Select the file format you want to receive data in.
Your options will either be a CSV or a XLSX file type. You'll see a confirmation message telling you that a download link will be sent to your logged in email address when the data is ready to download.
100,000 is the max number of Recordings you can download data from
If you have more than 100,000 Recordings, we recommend filtering by date or other filters to reduce the number of Recordings being downloaded at one time.
Check your email inbox that is associated with your Hotjar account.
The email sent from Hotjar will contain a link to download the data.
Any Hotjar team member with Read access or higher can use this link to download the file while logged into Hotjar. If you are not logged in, you will first be sent to the login page.
Open your spreadsheet in any software which can read CSV or XLSX files
Most data values in the spreadsheet are available on your Recording playlist. Others are normally only accessible inside the Recording itself or as filter values. These include:
- Watched or not?
- Shared or not?
- Rage clicks present?
- U-turn present?
- Net Promoter Score®
- Feedback rating
- User Attributes
Exporting an image of a heatmap or its data as a CSV
How to download a Heatmap as an image
While viewing your heatmap, click on the download icon and select Download JPG. This will download a JPG image file of your heatmap.
How to download Heatmap data as a CSV file
While viewing your heatmap, click on the download icon and select Download CSV. This will download a CSV file of your heatmap's data that includes: the Element CSS selector, Total # of clicks, Visible in image, and percentage of total.
Exporting Survey and Feedback responses
You can forward responses via email or Slack, or create a workflow in Zapier
Responses to Feedback or Surveys can be forwarded to email or Slack or added to a workflow via Zapier. To set up forwarding on an existing Survey or Feedback widget, use the forward button to the top right when viewing your responses page.
Go to the dashboard of the tool you'd like to export data from (Surveys or Feedback).
With the Responses tab selected, click the Download icon.
Select the file format you want to receive the responses in.
Your options are a CSV or a XLSX file type and all data points will be downloaded in UTC time. Exports of 10,000 responses or less will be via a direct download (immediately on the page). If you have more than 10,000 responses, you'll be emailed a download link.
There is a max number of responses you can download in one export file for Feedback.
We currently have a download limit of 30,000 responses per export file for the Feedback tool. Export files that contain more than 30,000 responses cannot be downloaded due to size limitations. Using the response filters can help reduce the size of your export file.