You can share data collected from your site with anyone without giving them access to your account with either sharing or exporting the data.
Heatmaps, Feedback responses, and Recordings data lists can be exported, while Heatmaps and individual Recordings can be shared. Sharing provides you with a URL that grants access to the report for anyone with the URL.
- Share a Recording from the playback screen
- Share a Recording from Recordings dashboard
- Exporting a spreadsheet of Recordings data
- Sharing Heatmaps
- Exporting Heatmaps
- Exporting Feedback responses
Share a Recording from the playback screen
Play Recording.
Click on the Share icon at the top right of the Recording playback screen.
Toggle the share switch to enable or disable sharing.
Copy the PUBLIC URL.
Share a Recording through the Recordings playlist
Find the Recording you would like to share.
Click the drop-down arrow for that Recording and select Share Recording.
Choose the Share Settings for the Recording.
The Recording can either be shared with only team members within your Organization or to any person with access to the URL. When the option anyone with this share link can view this recording is selected, you will have the option to share on Facebook and Twitter as well.
Click Copy & Close.
The URL will then be saved to your clipboard for sharing.
Exporting a spreadsheet of Recording data
You can export a list of all Recordings and their metadata as a .CSV or .XLSX file. This includes metadata available inside the Recording such as tags or notes.
This is great for collaborating with colleagues or performing additional analysis.
Recordings themselves cannot be downloaded
Recordings cannot be downloaded (for example, as a video file). This is because they are recreations of the user's browser session in your browser, so require an active connection to our servers, and a web browser to run.
Open your Recordings playlist.
You can apply filters or select a segmented view to focus on specific Recordings.
Click on the export cloud icon.
Select the file format you want to receive data in.
Your options will either be a CSV or a XLSX file type.
You will see a pop-up message telling you how many recordings will be included in the list, and which email address will receive the download link.
100,000 is the max number of Recordings you can download data from
If you have too many Recordings, you could consider filtering by date or other values to reduce the number of Recordings.
Check your email that is associated with your Hotjar account.
The email sent from Hotjar will contain a link to the download.
Any Hotjar team member with Read access or higher can use this link to download the file while logged into Hotjar. If you are not logged in, you will first be sent to the login page.
Open your spreadsheet in any software which can read CSV or XLSX files
Most data values in the spreadsheet are available on your Recording playlist. Others are normally only accessible inside the Recording itself or as filter values. These include:
- Tags
- Notes
- Watched or not?
- Shared or not?
- Rage clicks present?
- U-turn present?
- Net Promoter Score®
- Incoming Feedback rating
Certain values are only available to Sites on a Business plan
Instead of data values, you will see the value “Only available on Hotjar Business”. This includes Referral URL, Rage Clicked, U-Turned, Incoming Feedback.
User Attributes will be available to all Sites on a Business plan in a future update to Hotjar.
Sharing Heatmaps
Click on the Share Heatmap button just beside your Heatmap title.
Set sharing to Public.
Click Copy & Close.
The URL will then be saved to your clipboard for sharing.
Only people provided the URL can access your Heatmap - it is not listed anywhere publicly for people to see. Anyone with access to your shared Heatmaps will be able to browse click, move and scroll Heatmaps by device.
If you need to disable the Share Link, toggle the Share switch again.
Exporting Heatmaps
After you set up your Heatmap, you’ll be able to download available Click, Move, or Scroll data by clicking on the Download button.
This will save your full Heatmap as an image file so you can view it later.
Exporting Feedback responses
Go to the dashboard of the tool you'd like to export data from.
Click View Responses.
Select the Download All cloud icon.
Choose the desired format to download the responses. For Feedback tools, responses can be downloaded in CSV or XLSX format.
There are a max number of responses you can download
If there are over 10,000 responses, the CSV must be imported into Excel to allow the downloaded file to open. CSV files can be imported within Excel by going to File > Import > CSV. Reach out to support if you run into any issues opening your downloaded file.
Need some help interpreting your responses?
Check out our guide on How to Quickly Build and Analyze Polls and download our Poll and Survey analysis template (.xls)