Create a short link to most pages on your Hotjar Insights dashboard
A short link that can be viewed by other team members can be created for most Hotjar Insights pages by clicking the Generate short link button on the bottom right of the page. This can be a quick method to share pages between Team Members in your Hotjar Organization
How to share a recording
Recordings can be shared with team members with your Hotjar Organization, or by generating a public share link that makes the recording viewable to anyone with the link.
Play the recording you'd like to share.
Click on the Share icon at the top right of the playback screen.
Determine who will be able to view the recording.
Select from the dropdown menu whether the link should be viewable to Anyone, or only Team Members (people within your Hotjar Organization).
Copy the Share URL and send it to those you want to share it with.
Exporting a spreadsheet of Recording data
You can export a list of all session recordings and their metadata as a .CSV or .XLSX file. This is great for collaborating with colleagues or performing additional analysis.
Open your Recordings playlist.
Click on the export list icon.
Select the file format you want to receive data in.
Your options will either be a CSV or a XLSX file type. You'll see a confirmation message telling you that a download link will be sent to your logged in email address when the data is ready to download.
100,000 is the max number of recordings you can download in one export
If you have more than 100,000 recordings, we recommend filtering by date or other filters to reduce the number of recordings being downloaded at one time.
Check your email inbox that is associated with your Hotjar account.
The email sent from Hotjar will contain a link to download the data. Any Hotjar team member with Read access or higher can use this link to download the file while logged into Hotjar. If you are not logged in, you will first be sent to the login page.
If you don't receive an email after a few minutes, be sure to check your spam and bulk mail folders.
Open your spreadsheet in any software which can read CSV or XLSX files.
In the table below you can see examples of data that is shown in a Recording export file:
|Export Column Name||Data Type (example)|
|Comments||[0:00:07] Team Member: "test"|
|Labels||,,[0:00:08] Bug,[0:00:18] Success,[0:00:13] UI-UX Issue,[0:00:15] Frustration|
|New / Returning||Returning user|
|Hotjar User ID||7ed45bb6|
|Device Screen Size||1920 X 875|
|Referrer URL||https://www.example.com/ (if applicable)|
|Landing Page URL||https://www.hotjar.com/|
|Exit Page URL||https://www.hotjar.com/blog|
|Net Promoter Score®||10|
|Additional columns will contain User Attributes if applicable.||If user attributes were sent to Hotjar during the session, each attribute will have its own column which will contain the value(s) that were sent to Hotjar during the session.|
How to share a heatmap
Heatmaps can only be shared within your Hotjar team. Here are the steps that you can follow to share a heatmap:
Visit the heatmap you'd like to share.
Click the Generate short link button on the bottom right of the page.
Click the copy icon to copy the short URL of that heatmap.
A short URL will be saved to your clipboard for sharing within your team.
Exporting an image of a heatmap or its data as a CSV
How to download a Heatmap as an image
While viewing your heatmap, click on the download icon and select Download JPG. This will download a JPG image file of your heatmap.
How to download Heatmap data as a CSV file
While viewing your heatmap, click on the download icon and select Download CSV. This will download a CSV file of your heatmap's data that includes: the Element CSS selector, Total # of clicks, Visible in image, and percentage of total.
Surveys and Feedback
You can forward responses via email or Slack, or create a workflow in Zapier
Responses to Feedback and Surveys do not have a 'Share' option. However, they can be forwarded to email or Slack or added to a workflow via Zapier. To set up forwarding on an existing Survey or Feedback widget, use the forward button to the top right when viewing your responses page.
How to export your Survey or Feedback responses
Go to the dashboard of the tool you'd like to export data from (Surveys or Feedback).
With the Responses tab selected, click the Download icon.
Select the file format you want to receive the responses in.
Your options are a CSV or a XLSX file type and all data points will be downloaded in UTC time. Exports of 10,000 responses or less will be via a direct download (immediately on the page). If you have more than 10,000 responses, you'll be emailed a download link.
There is a max number of responses you can download in one export file for Feedback.
We currently have a download limit of 30,000 responses per export file for the Feedback tool. Export files that contain more than 30,000 responses cannot be downloaded due to size limitations. Using the response filters can help reduce the size of your export file.
Can I export video files of my recordings, that can be watched later?
This is not possible. Only the recording meta data can be downloaded. For context, Hotjar recordings are not real-time videos of the visitor's screen, but rather a reconstruction of the pages they visited and their actions using data that we collect during their sessions. Because of this, the playback can only work through the Hotjar interface in a browser.
Hotjar says it sent me a link to download my data via email, but I did not receive the email. What do I do?
For large exports, it may take a few minutes to receive the email. Check again after 15min to confirm if it has arrived. Also, check to see if the message was sent to the wrong folder (spam, bulk mail, etc.) in your email account.
Can I export Hotjar data automatically to send it to my own database via API?
Currently, it is not possible to automate data exporting or send data from Hotjar to another site via API. However, we have an integration with Zapier which may offer a workaround for sending Hotjar data to another platform.