You can share Recordings and Heatmaps with anyone without giving them access to your account. When enabling sharing, you are provided with a URL granting access to the report to anyone with the URL.
Heatmaps and feedback responses (Incoming Feedback, Polls, and Surveys) allow you to export the data collected.
- Share a Recording from the playback screen
- Share a Recording from Recordings dashboard
- Sharing Heatmaps
- Exporting Heatmaps
- Exporting Feedback responses
Recordings cannot be downloaded
Exporting data is currently only available for our Feedback Tools and Heatmaps. Recordings cannot be exported or downloaded.
Share a Recording from the playback screen
Play a Recording.
Click on the Share icon at the top right of the Recording playback screen.
Toggle the share switch to enable or disable sharing.
Copy the PUBLIC URL.
Share a Recording through the Recordings playlist
Find the Recording you would like to share.
Click the drop-down arrow for that Recording and select Share Recording.
Choose the Share Settings for the Recording.
The Recording can either be shared with only users within your Organization or to any person with access to the URL. When the option anyone with this share link can view this recording is selected, you will have the option to share on Facebook and Twitter as well.
Click Copy & Close.
The URL will then be saved to your clipboard for sharing.
Sharing Heatmaps
Click on the Share Heatmap button just beside your Heatmap title.
Set sharing to Public.
Click Copy & Close.
The URL will then be saved to your clipboard for sharing.
Only people provided the URL can access your Heatmap - it is not listed anywhere publicly for people to see. Anyone with access to your shared Heatmaps will be able to browse click, move and scroll Heatmaps by device.
If you need to disable the Share Link, toggle the Share switch again.
Exporting Heatmaps
After you set up your Heatmap, you’ll be able to download available Click, Move, or Scroll data by clicking on the Download button.
This will save your full Heatmap as an image file so you can view it later.
Exporting Feedback responses
Go to the dashboard of the tool you'd like to export data from.
Click View Responses.
Select the Download All cloud icon.
Choose the desired format to download the responses. For Feedback tools, responses can be downloaded in CSV or XLSX format.
There are a max number of responses you can download
If there are over 10,000 responses, the CSV must be imported into Excel to allow the downloaded file to open. CSV files can be imported within Excel by going to File > Import > CSV. Reach out to support if you run into any issues opening your downloaded file.
An example of how to download all the responses collected from a Poll widget.
Need some help interpreting your responses?
Check out our guide on How to Quickly Build and Analyze Polls and download our Poll and Survey analysis template (.xls)