Hotjar works with the vast majority of technologies used to create websites. However, there are some platforms that Hotjar cannot be used on due to technical limitations. Here is a compiled list of platforms we have verified are not compatible with Hotjar. This is not an exhaustive list due to a large amount of platforms and technologies that currently exist. If you do not see the platform you are using on this list, reach out to firstname.lastname@example.org, and we will investigate into whether or not Hotjar can be used to gain insights from your site.
|Name||Reason not Compatible||Last Verified|
|July 5th, 2017|
Tools and Frameworks
|Name||Reason Not Compatible||Last verified|
|Polymer||Polymer uses the shadow DOM and requires different shims for different browsers, making it impossible for us to track at this time.||July 5th, 2017|
|TinyMCE||TinyMCE creates an iframe within which the text is edited on the page. As a result, Hotjar is unable to track the text that is entered in the iframe (since scripts can't see inside iframes).||July 5th, 2017|