Hotjar works with the vast majority of technologies used to create websites, however, there are some platforms that Hotjar cannot be used due to technical limitations.
If you do not see the platform you are using on this list, reach out to our support team, and we will investigate into whether or not Hotjar can be used to gain insights from your site.
Hotjar can only be installed on sites you own
You need administrative access to the web hosting of any site you want to track with Hotjar. You also need to have the ability to insert the Hotjar tracking code into the HTML of any page you want to track. This requires that you either own the site or have explicit permission from the site owner to edit it.
|Name||Reason not Compatible||Last updated|
|April 7th, 2020|
Tumblr allows you to install the Hotjar Tracking Code, but it's Content Security Policy settings prevent the Hotjar web socket from connecting.
|April 7th, 2020|
Tools and Frameworks
|Name||Reason Not Compatible||Last updated|
|Android/iOS Apps||Hotjar is not compatible with mobile apps. It is currently only compatible with websites and web-based applications.||April 7th, 2020|
|Adopted Stylesheets||Hotjar supports Shadow DOM elements (including both closed and open root notes). Hotjar cannot currently access style rules inside adopted stylesheets. This will affect any users who use adopted stylesheets to style Shadow DOM elements. Currently, this affects recordings of Chrome sessions. Adopted stylesheets can be added using polyfills in other browsers. This will often mean Hotjar sometimes detects these styles in other browsers such as Firefox.||April 28th, 2021|
April 7th, 2020
May 26th, 2021
|Polymer||Polymer uses Shadow DOM and requires different shims for different browsers, making it impossible for us to track at this time.||April 7th, 2020|
|TinyMCE||TinyMCE creates an iframe within which the text is edited on the page. As a result, Hotjar is unable to track the text that is entered in the iframe (since scripts can't see inside iframes).||April 7th, 2020|
|Ceros||Ceros content is loading through an iframe. As a result, Hotjar is unable to track the content within the iframe (since scripts can't see inside iframes).||April 7th, 2020|
|Prototype (1.7.2 and older)||Hotjar isn't compatible with Prototype.js versions lower than 1.7.3 because these versions overwrite basic browser functionality that Hotjar and other third-party scripts depend on.||April 7th, 2020|