Hotjar uses the latest browser technologies to deliver a fast and powerful toolset that can help you understand your web audience while respecting the right to privacy for users who do not wish to be tracked.
- Does Hotjar track users who use Firefox with Enhanced Tracking Protection enabled?
- Does Hotjar track users who have privacy-enhancing extensions installed?
The Hotjar Script won't affect your users using browsers we don't support
If a user on your site doesn't use a browser supported by Hotjar, we will still collect data from that user, however, we will not be able to show the data with our dashboard features (i.e. filters). Learn more.
The table below highlights what browsers we actively support by both the Hotjar Script and the Hotjar Admin Interface.
|Hotjar Tool||Internet Explorer||Edge||Firefox||Chrome||Safari|
|Hotjar Admin Interface||No||Latest Versions|
|Analytic Data Collection||11+||Latest Versions|
|Feedback Widgets & Invites||11+||Latest Versions|
Does this mean that other browsers cannot work with Hotjar?
Hotjar can work on browsers/versions not mentioned in this article, but the browsers listed above are the ones we actively test and can support. For the best experience, we recommend only using one of the supported browsers mentioned above.
|Hotjar Admin Interface||Yes||Yes||No|
|Analytic Data Collection||All|
|Feedback Widgets & Invites||All|
Does Hotjar track users who use Firefox with Enhanced Tracking Protection enabled?
Hotjar practices Privacy by Design. A key principle of this is that Hotjar respects your right to privacy at all times. As such, Hotjar will not track anyone who utilizes the "Strict" Enhanced Tracking Protection setting in Firefox. Users with "Standard" Enhanced Tracking Protection (default setting) will be tracked by Hotjar.
Does Hotjar track users who have privacy-enhancing extensions installed?
Many ad-block and privacy-enhancing extensions block Hotjar by default or can be configured to do so. Many of these users are expressing their right to privacy, and as such, Hotjar accepts this as part of our commitment to Privacy by Design.