Categories of personal data
As part of our ongoing commitment to transparency and privacy, we maintain two (2) tables which outline:
- the categories of Personal Data Hotjar collects from a user of Our Site (hotjar.com) or any of Our sub-sites or sub-domains (e.g. help.hotjar.com, etc.) or when someone makes use of our Software; and
- the categories of Personal Data that Hotjar processes on behalf of our customers to provide the services to Hotjar customers that have enabled our Software on their websites (each a “Hotjar Enabled Site”).
Additionally, you can check out our DPA in Section 4.5 to see a general list of data that Hotjar is capable of collecting.
Personal data collected from a user of our site or user of our software
Below is a table of the categories of Personal Data that Hotjar collects from a user of Our Site (hotjar.com) or any of Our sub-sites or sub-domains (e.g. help.hotjar.com, etc.) or when someone makes use of our Software.
|
Category of Personal Data |
Examples |
How We Use It |
Types of Individuals Affected (Sources) |
How We Share It |
|
Identifiers |
Name, email address, cookie IDs. |
To operate and improve Hotjar’s business in accordance with our Privacy Policy. |
Customers, potential customers, and users of hotjar.com.
|
We share this personal information with service providers and in accordance with our Privacy Policy. |
|
Personal Data
|
Name, address, telephone number. |
To operate and improve Hotjar’s business in accordance with our Privacy Policy. |
Customers, potential customers, and users of hotjar.com. |
We share this personal information with service providers and in accordance with our Privacy Policy. |
|
Protected classifications We do not collect this information. |
Race, gender, etc. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Commercial information
|
Records of tools or services purchased. |
To operate and improve Hotjar’s business in accordance with our Privacy Policy. |
Customers and potential customers. |
We share this personal information with service providers and in accordance with our Privacy Policy. |
|
Biometric information We do not collect this information. |
Imagery of the iris, retina, fingerprint, face, from which an identifier template can be extracted to establish individual identity. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Electronic network activity information
|
IP address, referring URL and domain, device type, operating system and browser type, window size and content. |
To operate and improve Hotjar’s business in accordance with our Privacy Policy. |
Customers, potential customers, and users of hotjar.com. |
We share this personal information with service providers and in accordance with our Privacy Policy. |
|
Geolocation data We do not collect this information. |
Physical location or movements. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Sensory data We do not collect this information. |
Audio or visual data. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Professional or employment-related information
|
Work and professional details, Company size, and site type. |
To operate and improve Hotjar’s business in accordance with our Privacy Policy. |
Customers and potential customers. |
We share this personal information with service providers and in accordance with our Privacy Policy. |
|
Education information We do not collect this information. |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts and class lists. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Inferences
|
Information reflecting a consumer's preferences and behavior on hotjar.com. |
To operate and improve Hotjar’s business in accordance with our Privacy Policy. |
Customers, potential customers, and users of hotjar.com. |
We share this personal information with service providers and in accordance with our Privacy Policy. |
Categories of personal data processed on behalf of Hotjar customers
Below is a table of categories of Personal Data that Hotjar processes on behalf of its Customers when providing its Software through a Hotjar Enabled Site.
When an end-user visits a Hotjar Enabled Site, the Hotjar Enabled Site’s privacy policy will apply to the Personal Data collected and not Hotjar’s Privacy Policy.
|
Category of Customer Personal Information |
Examples |
How We Use It |
Types of Individuals Affected (Sources) |
How We Share It |
|
Identifiers |
Hotjar User Unique User Identifier (UUID) |
To provide the services to Hotjar that have Hotjar Enabled Sites. |
End-users who visit our customer’s Hotjar Enabled Site. |
Hotjar shares this Customer Personal Information with: (i) the Hotjar customer; and (ii) our service providers. |
|
Personal Data |
Name, email address, and other similar Customer Personal Information collected by Hotjar customers through our Software. |
To provide the services to Hotjar customers that have Hotjar Enabled Sites. |
End-users who visit our customer’s Hotjar Enabled Site. |
Hotjar shares this Customer Personal Information with: (i) the Hotjar customer; and (ii) our service providers. |
|
Protected classifications Note: By default, our Software does not capture this information. However, our Software can be used by our customers to request it. |
Race, gender etc. |
To provide the services to Hotjar customers that have Hotjar Enabled Sites. |
End-users who visit our customer’s Hotjar Enabled Site. |
Hotjar shares this Customer Personal Information with: (i) the Hotjar customer; and (ii) our service providers. |
|
Commercial information
|
Records of products or services purchased. |
To provide the services to Hotjar customers that have Hotjar Enabled Sites. |
End-users who visit our customer’s Hotjar Enabled Site. |
Hotjar shares this Customer Personal Information with: (i) the Hotjar customer; and (ii) our service providers. |
|
Biometric information We do not collect this information. |
Imagery of the iris, retina, fingerprint, face, from which an identifier template can be extracted to establish individual identity. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Electronic network activity information
|
Information about an end user’s interaction with our customer’s Hotjar Enabled Site. |
To provide the services to Hotjar customers that have Hotjar Enabled Sites. |
End-users who visit our customer’s Hotjar Enabled Site. |
Hotjar shares this Customer Personal Information with: (i) the Hotjar customer; and (ii) our service providers. |
|
Geolocation data We do not collect this information. |
Physical location or movements. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Sensory data We do not collect this information. |
Audio or video data. |
Not applicable. |
Not applicable. |
Not applicable. |
|
Professional or employment-related information Note: By default, our Software does not capture this information. However, our Software can be used by our customers to request it. |
Current or past job history or performance evaluations |
Not applicable. |
Not applicable. |
Not applicable. |
|
Education information We do not collect this information. Note: By default, our Software does not capture this information. However, our Software can be used by our customers to request it. |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts and class lists. |
Not applicable. |
Not applicable. |
Not applicable. |