If you are seeing an Unauthorized Access message despite you being logged in, this problem is likely related to an ongoing incident.
This problem is related to some important security updates in Chrome, so we wanted to give you some background about what is happening here.
This problem happens for some users on recent versions of Chrome. It occurs for these users when accessing recordings captured from your site based on HTTP, not HTTPS. We do strongly recommend using HTTPS where possible on your site in line with best practice with site security, but we do try to support HTTP in our Recordings as much as we can.
The problem is that a recent update for Chrome is being gradually rolled out to all users. This update adds a new setting that prevents cookies from an HTTPS page being used to access an HTTP page. You can read more about these new settings in this article: https://web.dev/schemeful-samesite.
While you are free to disable these settings at your own risk, we would recommend using another browser, such as Firefox as a temporary workaround.
You can disable these new settings, though we do want to caution that they have been made to enhance security when browsing, so you may wish to re-enable them when you are not viewing your HTTP based Recordings.
From Chrome 86 and up, you can disable this feature by visiting this URL in Chrome:
We are working on a fix for this problem now.