Plan availability
Available on all Observe plans Observe 
, Observe 
Hotjar's integration with Jira allows you to create a new Jira issue while watching a Hotjar recording. You can also create issues from identified Console errors. The links to specific recordings will give your team more context when they're working on website bugs. The integration can also help you create an efficient workflow for UI and UX improvements.
This integration is ready to use, and you don't have to enable it first. Here's how you can start using Jira with Hotjar:
- How to create a Jira issue from Recordings
- How to create a Jira issue from Console errors
- How to create a Jira issue from a Survey response
- How to create a Jira issue from a Highlight
How to create a Jira issue from Recordings
Issue with required custom fields
If there are any required custom fields on the Jira project where you're trying to create an issue, the issue will not be created since we currently don't capture these fields, and you'll see 'Error creating Jira issue'. Sorry for the trouble! We're working on a fix for this.
Open a recording.
When you open a recording, you can watch it in the Recordings Player.
Click Share.
Click Create a Jira issue.
Check sharing permissions
If the team members that you want to share the recording with don't have a Hotjar account, make sure to choose Anyone with this link can view instead of Only team members on Hotjar can view. You can also invite your team members to Hotjar.
If you're using this integration for the first time, you'll be redirected to the Jira authorization screen. Click Accept to connect your Jira account with Hotjar.
Fill in the details according to your Jira configuration and click Create Jira issue.
With this integration, you can create any type of Jira issue defined in your project except for a Subtask.
How to create a Jira issue from Console errors
Open a recording that contains Console errors.
Hotjar's console tracking feature allows you to view Console errors alongside a recording playback. The best way to find recordings that contain Console errors is to filter your recordings using the Error filter.
Click Create a Jira issue.
If you're using this integration for the first time, you'll be redirected to the Jira authorization screen. Click Accept to connect your Jira account with Hotjar.
Fill in the details according to your Jira configuration and click Create Jira issue.
With this integration, you can create any type of Jira issue defined in your project except for a Subtask.
How to create a Jira issue from a Survey response
Go to your Survey responses.
When viewing your Survey responses page, you can find the Create Jira issue button on the responses list, or when you open up a specific response. It looks like this:
Click Create a Jira issue.
If you're using this integration for the first time, you'll be redirected to the Jira authorization screen. Click Accept to connect your Jira account with Hotjar.
Fill in the details according to your Jira configuration and click Create Jira issue.
With this integration, you can create any type of Jira issue defined in your project except for a Subtask.
How to create a Jira issue from Highlights
Open a highlight.
Open the three-dot menu in the upper-right corner and click Create Jira issue.
If you're using this integration for the first time, you'll be redirected to the Jira authorization screen. Click Accept to connect your Jira account with Hotjar.
Fill in the details according to your Jira configuration and click Create Jira issue.