In this guide, we'll show you how to grant access to your microphone and camera for Hotjar Engage. This means that Engage will be allowed to access your microphone and camera when you participate in interviews.
Before your first interview, follow these steps.
Log in to your account from the login page.
Click on the padlock on the left of the URL bar > Site settings.
Set Camera and Microphone to Allow using the dropdown menus.
If you're still having issues, try following Chrome's official instructions about how to enable your camera & microphone.