In this article, you'll find steps that'll help you solve the call issues. Make sure you're using Chrome since this is the only supported web browser for Engage calls. Going through the following steps will help you resolve the majority of the potential issues.
Check that your Camera and Microphone is enabled.
Refresh the Engage site.
You'll be prompted to confirm refresh. Click Refresh.
Still not working? Restart Chrome.
In some cases, you need to clear Chrome cache.
Still not working? Restart your computer.
In case you're still facing difficulties, don't hesitate to contact Support.