This article contains some frequently asked questions related to the Engage tool. If you have a question related to payment or compensation, please check out Payment FAQs for Hotjar Engage.
Can I use a tablet or mobile device for my interview?
No, tablets and mobile devices are not supported at this time. To join an interview, you will need a desktop or laptop computer with a webcam and microphone that can handle video calls.
What browsers are supported for Engage interviews?
Google Chrome is the only officially supported web browser for the Engage platform.
What happens if I join an interview but the other person does not join?
See our article, What Happens if There’s a No-Show? for this information.
Are there any reports available to show aggregated data taken during interviews?
Engage does not have any built-in reports related to interview data. However, it is possible to export the transcript and/or notes that your team took during an interview and use that for your own analysis.
Is there a limit for the number of screening questions that can be used in a project?
There are no built in limits to the number of screening questions a project can have. However, we found that having more than 10 screener questions can result in a lower response rate.
Can I do interviews for a mobile apps or mobile website?
Yes! While your interview must still be done on desktop or laptop computers, we have an article that shows you how to connect a mobile device for projects specifically related to mobile: How to Run Mobile User Tests With Engage
What is included in the Engage interview recording playback?
All camera feeds are recorded in the call: the participant's camera, the participant's screen (if turned on and shared), the moderator's camera(s), the moderator's screens, and audio of everyone during the call (unless their mic is muted).
Can Engage recordings be downloaded?
Depending on your Engage plan, it is possible to download a full recording or to create clips of specific sections to download.
What languages does Engage support for the transcription?
Engage uses Amazon's transcribe solution for our transcriptions. Here's a list of all languages we have available at this time: Supported languages and language-specific features - Amazon Transcribe
Does Engage support any languages other than English?
At this time, the Engage platform is only support in English. However, our sign up page for participants offers additional languages, so that non-English speakers can be recruited as testers.
Can Participants set a preferred language so that they only receive project invitations in languages they speak?
This is not possible yet, but it's something we're considering to add in the future.
Does Engage integrate with my calendar?
Engage has an integration with Google calendar which can be enabled in your Project settings, or on your user profile. When enabled, we don't display or store any of your calendar data. Instead, we use the "busy/events" data from the calendar to prevent interview scheduling slots from conflicting with other events on your calendar.
It is possible to have unmoderated sessions with Engage?
Yes, with the User Tests feature. This a form of qualitative research where users independently complete pre-defined tasks on a live website or product, without the presence of a moderator. This method allows participants to engage with your product in their own environment and at their own pace, reflecting more natural, unbiased behavior.
To learn more about this feature, visit our Introduction to User Tests article.
How do I communicate with a participant from Hotjar's Participant Pool, after an interview has been scheduled?
If an interview is already booked, you can click on the participant's name in the "Scheduled Interviews" list to find their contact email address. This can be used to share any additional information you like ahead of the interview.
If you need to cancel or reschedule the interview, there’s a dropdown menu available on all booked sessions, that allows for the researcher to 'Change moderator' on a booking, 'Reschedule', or 'Cancel interview'.
Connecting a calendar in the researcher profile settings and selecting the option to "Prevent overbooking in your calendar" can help prevent scheduling conflicts.