How to Use the Dead Click Filter

The Dead click filter helps you identify sessions where users clicked on a button, link, or a specific element of your site but didn’t get any reaction from your site. By applying this filter, you can discover a broken CTA or a UI element that encourages the user to click and expect more information about a specific topic. You can refine this filter by specifying conditions such as the page URL or the CSS selector. It's available for Recordings, Heatmaps, Dashboards, Funnels, and Trends.

Follow the steps described below to learn how to use the Dead click filter to find relevant sessions.

Click the Add filter dropdown menu and select Dead click.

Add conditions to further refine the filter.

You can refine the Dead click filter by applying multiple conditions based on:

• Whether the action occurred or did not occur.
• The page URL - See our How to Use Conditions in URL Filtering article for help using URLs as the filter condition, including using regex.
• The CSS selector - we only support CSS selectors as they appear when stored by Hotjar. This may differ from how CSS selectors appear when copying them from your live site. Because of this, when using the CSS selector filter, we recommend tracking HTML IDs, which are unique and contained within the CSS selector rather than the complete CSS selector.
  • For example, rather than using the filter: CSS selector is x, we recommend using the filter CSS selector contains y (where 'y' would equal a unique HTML ID).
  • We don't support CSS selector values that include whitespace. As a workaround, you can remove the whitespace using this Delete All Whitespace Characters website. 

Click Apply to confirm and filter your session data.

You can combine this filter with other session filters to get the most precise results. You'll find a detailed description of all available filters in How Do I Filter Session Data?

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