Invoicing is only available on an annual cycle for our Business plans or higher, however, it is not available for agencies or accounts with multiple Organizations.
Annual payments can be made via Bank Transfer or PayPal.
To get started with the annual invoice process, please reach out to our customer success team to request an estimate. Once the estimate has been approved, we can share an invoice and the subscription will be updated and locked once we receive a PO or payment confirmation.
For your estimate, we will need:
- Preferred payment method: Bank Transfer or PayPal
- Your organization name
- Your address
- Your VAT number (Only for EU companies)
If you are interested in this option please message us at firstname.lastname@example.org.
How do I downgrade once I've paid annually?
Once you’ve paid via invoice your plan type will be locked within our interface. In order to alter your plan settings, contact our Customer Success Management team, or reach out to email@example.com for further assistance.
How can I find my invoices for monthly payments?
Monthly invoice, or receipts, can be viewed by the account owner only at https://insights.hotjar.com/settings/invoices. You can read more on finding your invoices in our Finding Your Invoices article.
What are other payment methods available?
Information on other acceptable methods of payment can be found within our Payment Methods article.