Invoicing is only available on an annual cycle for our Business plans or higher, however, it is not available for agencies or accounts with multiple Organizations.
Annual payments can be made via Bank Transfer or PayPal.
An estimate for the annual subscription will be sent and once it has been accepted we can share the formal invoice.
When we have received a PO or payment confirmation, we will update and lock your annual subscription for the year.
If you would like to get started with the annual estimate, please send the information below by clicking the Help widget below or emailing email@example.com
- Name of primary contact:
- Email to receive the estimate:
- Email of the account owner:
- Your desired BUSINESS plan:
- Organization name:
- Street and house number/apartment:
- Post/ZIP code:
- Verified VAT number (Only for EU companies):
- Preferred payment method: Bank Transfer or PayPal
How do I downgrade once I've paid annually?
Once you’ve paid via invoice your plan type will be locked within our interface. In order to alter your plan settings, contact our Customer Success Management team, or reach out to firstname.lastname@example.org for further assistance.
How can I find my invoices for monthly payments?
Monthly invoice, or receipts, can be viewed by the account owner only at https://insights.hotjar.com/settings/invoices. You can read more on finding your invoices in our Finding Your Invoices article.
What are other payment methods available?
Information on other acceptable methods of payment can be found within our Payment Methods article.