If you've not entered your payment details, then when your free trial ends a window will be shown that asks you to continue to your Plans & Billing page to select a plan for the Ask and Observe products. To continue on a paid plan, select your preferred plan for Ask and/or Observe using the dropdown menu next to the relevant site and then click Update Plans to provide your billing details.
You can see the difference between the Ask and Observe Basic and paid plans on the Hotjar pricing page. If you've already updated your details, the credit card or PayPal account on file will be automatically charged on the displayed billing date.
How can I use the free Basic plan after my free trial ends?
If you'd prefer to only use our free plan for the Ask and/or Observe product, select the Basic plan for the relevant product from the dropdown menu next to your site and then click Update Plans. If you wanted to use the free Basic plan across Hotjar's products on all sites, you would select Basic for both Ask and Observe across all your sites and click Update Plans.
The Basic plan will still allow you to keep the data you collected during your free trial.
What happens to my data after my free trial?
All data that you collected during your free trial will remain in your account in line with our Data Retention Policy.