Click on Forgot your password? on the sign-in page.
Type in the email address that you registered with.
Once you enter your email in the field, you will be shown the following message:
Check your inbox for further instructions.
Click on the unique link sent to your email.
Enter your new password in both password fields.
Criteria required for a Hotjar Password
Our passwords need to include: One lowercase character, one special character, one uppercase character, one number and be 8 to 50 characters long.
Click the Change Password button to confirm the changes to your password.