Click on Forgot your password? on the sign in page.
Type in the email address that you registered with.
Once you enter your email in the field, you will be be shown the following message:
Check your inbox for further instructions.
Click on the unique link sent to your email.
Enter your new password in both password fields.
Criteria required for a Hotjar Password
Our passwords need to include: One lowercase character, one special character, one uppercase character, one number and be 8 to 50 characters long.
Click the Change Password button to confirm the changes to your password.