With Hotjar fully committed to privacy and to achieving compliance with the General Data Protection Regulation, we now offer the option to suppress all text based on-page numbers and email addresses for your entire site, not just fields where your users input text. In other words, these details will never reach our servers — so your users’ data is kept private.
Hotjar does the field/text suppression on the user’s device before sending the data back to our servers. There is no way to retrieve the actual text used once the text has been suppressed.
On-Page Suppression Set Up
Visit Sites & Organizations within your Hotjar Account.
Click the gear icon to access Site Settings for the site you would like to suppress on-page text.
Check the boxes for the type of suppression you'd like to activate.
Whitelisting of fields takes priority over on-page text suppression. If a text field that is whitelisted contains a number or email address, the text will be shown on Recordings, Heatmap and Incoming Feedback screenshots even if on-page text suppression is turned on.
You can learn more about whitelisting in our Whitelisting Input Fields article.
Make sure to click Update to save changes.
Data That Hotjar Cannot Suppress
Although suppression is available for input fields and on-page text, we currently do not support suppression for:
- Historical data
Any data collected before starting the on-page suppression will not be suppressed.
Even if a suppression tag is added, Hotjar cannot suppress text within images.
Why are my screenshots not being suppressed?
If the text you are trying to suppress is not located directly on the page or is located within a text field, you will need to set up suppression within an input field for both Heatmaps, Recordings and Incoming Feedback.
Examples of On-Page Text Suppression
Recording Suppressing All On-Page Text
Heatmap Suppressing All On-Page Text
Incoming Feedback Suppressing All On-Page Text
Keep Up To Date with Hotjar's GDPR Initiative
Hotjar has added features in order to protect your user's data for Heatmaps, Recordings and Incoming Feedback snapshots. All of our GDPR compliant updates include: