With Hotjar fully committed to privacy and to achieving compliance with the General Data Protection Regulation, we now offer the option to suppress all text for you entire site.
Note
Hotjar does the field/text suppression on the user’s device before sending the data back to our servers. There is no way to retrieve the actual text used once the text has been suppressed.
You can suppress your data by:
- Email Text Suppression
- Numeric Text Suppression
- All On-Page Text Suppression
- On-Page Content Suppression
Email and Numeric Text Suppression
Visit Sites & Organizations within your Hotjar Account.
Click the gear icon to access Site Settings for the site you would like to suppress on-page text.
You will need an Admin user permission or higher.
Check the boxes for the type of suppression you'd like to activate.
Warning
Whitelisting of fields takes priority over on-page text suppression. If a text field that is whitelisted contains a number or email address, the text will be shown on Recordings, Heatmap and Incoming Feedback screenshots even if on-page text suppression is turned on.
You can learn more about whitelisting in our Whitelisting Input Fields article.
Make sure to click Update to save changes.
All On-Page Text and Content Suppression
All On-Page Text Suppression replaces all on-page text with asterisks in Heatmaps, Recordings, and Incoming Feedback. All On-Page Content Suppression blocks all page content (images and text) from appearing in Heatmaps, Recordings, and Incoming Feedback.
These options apply to any pages that have your Hotjar tracking code installed.
Visit Sites & Organizations within your Hotjar Account.
Click the gear icon to access Site Settings for the site you would like to suppress on-page text.
You will need an Admin user permission or higher.
Check either Suppress all on-page text or Suppress all on-page content.
Data That Hotjar Cannot Suppress
Although suppression is available for input fields and on-page text, we currently do not support suppression for historical data. Any data collected before starting the on-page suppression will not be suppressed.
Why are my screenshots not being suppressed?
If the text you are trying to suppress is not located directly on the page or is located within a text field, you will need to set up suppression within an input field for both Heatmaps, Recordings and Incoming Feedback.
You can check out our articles Suppressing Input Fields in Heatmaps , Suppressing Input Fields in Recordings and Suppressing Input Fields in Incoming Feedback to learn more.
Examples of On-Page Text and Content Suppression
On-Page Number and Email
Suppression of All On-Page Text
Suppression of All On-Page Content
Keep Up To Date with Hotjar's GDPR Initiative
Hotjar has added features in order to protect your user's data for Heatmaps, Recordings and Incoming Feedback snapshots. All of our GDPR compliant updates include: